Operations Supervisor

Ingram Content Group; Northampton; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading logistics and content management company in the UK is seeking an Operations Supervisor to oversee production activities. In this role, you will ensure production goals, quality standards, and safety protocols are consistently met. You will lead a team of associates, manage production flow, and drive continuous improvement initiatives. The ideal candidate will have at least 3 years of manufacturing experience and strong leadership skills. This position offers opportunities for development and a dynamic work environment.

Qualifications

• 3+ years of experience in a manufacturing environment, with at least 1 year in a supervisory role.
• Strong understanding of manufacturing process control and production metrics.
• Proven ability to lead teams and meet production deadlines.

Responsibilities

• Supervise and lead production associates to ensure optimal performance.
• Oversee manufacturing processes for quality compliance.
• Manage production flow to meet turnaround time objectives.

Skills

Team leadership

Conflict resolution

Communication

Organizational skills

Process control

Education

GCSEs or equivalent

Tools

Production management software

Microsoft Office

Quality control systems

Job description

Operations Supervisor

The Operations Supervisor is responsible for overseeing and coordinating all production activities during the assigned shift. This role ensures that production goals, including turnaround times (TAT), quality standards, and safety protocols, are met consistently. The Supervisor will lead and monitor shift associates, manage process control systems, and drive continuous improvement initiatives. The Operations Supervisor serves as LSI on‑site management in the absence of the manufacturing shift manager.

Responsibilities

• Supervise and Lead Production Associates: Direct, coach, and support production team members to ensure optimal performance, productivity, and adherence to company policies and procedures. Ensure an appropriate level of multi‑skilled colleagues to perform tasks effectively.
• Process Control & Quality Monitoring: Oversee daily manufacturing processes to ensure consistent quality and compliance with established process control standards. Identify process deviations and take corrective action as needed.
• Meet Turnaround Time (TAT) Objectives: Manage production flow and prioritise tasks to ensure on‑time delivery of products according to customer or internal TAT requirements.
• Shift Reporting & Documentation: Complete and maintain shift production reports, downtime logs, and quality control documentation. Communicate key shift information during handovers and to management.
• Safety and Compliance: Promote a safe working environment by enforcing safety protocols and leading regular safety audits and checks. Report incidents and coordinate corrective actions.
• Continuous Improvement: Identify and implement process improvements to increase efficiency, reduce waste, and enhance product quality.
• Training & Development: Assist in training new associates and cross‑training team members to enhance workforce flexibility and capability.
• Perform other duties as reasonably requested by management.
• Take responsibility for your own health and safety and be aware of factors affecting colleagues to maintain a safe environment.
• Report any accidents or potential hazards to the Health and Safety team immediately.

Qualifications

• 3+ years of experience in a manufacturing environment, with at least 1 year in a supervisory or team‑lead role.
• Strong understanding of manufacturing process control and production metrics.
• Proven ability to lead teams, resolve conflicts, and meet production deadlines.
• Excellent communication and organisational skills.
• Proficient in using production management software, Microsoft Office, and quality control systems.

Education

• GCSEs or equivalent.

Knowledge, Skills and Abilities

• Experience in a manufacturing environment.
• Proven track record of leading teams.
• Leadership within a modern manufacturing environment.
• Lean manufacturing, problem solving and continual process improvement experience.
• Strong leadership and team‑relationship building skills.
• High level of drive, commitment, resilience, excellent communication, and positive team player attributes.

Essential Physical Demands

• Ability to walk and stand continuously during the assigned shift.
• Ability to lift/carry in full range of motion throughout the shift.
• Ability to push/pull in a manufacturing environment throughout the shift.
• Ability to grip/grasp as required during the shift.
• Ability to bend, kneel/squat, twist/turn and reach above shoulder height during the shift.
• Ability to work a designated 12‑hour shift as required.