Operations Scheduler & Resource Coordinator

Corps Security; Paisley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Company sick pay scheme

Digital GP & Medicash

Company Pension Scheme

Death in Service - 3x salary

Enhanced Family Leave Pay

Staff discounts & rewards

Recruitment bonus scheme

New business lead scheme

Employee Assistance Programme

Job summary

Corps Security is seeking an experienced operational coordination professional to manage staffing and workforce scheduling across client sites in the UK. The role requires decisive decision-making, strong customer service, and the ability to respond effectively to incidents while maintaining service delivery standards.

You will work a 45-hour week on a 4 on 4 off rotation. Shifts are 07:00–19:00 with occasional additional shifts per month.

Qualifications

• Excellent communication and customer service skills.
• Ability to prioritise and manage multiple tasks.
• Confidence working in a fast-paced operational environment.
• Good IT skills, including Microsoft Office applications.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional under pressure.
• A proactive, flexible, and team-oriented approach.
• Desirable experience in scheduling, resource planning, or operational support.

Responsibilities

• Coordinate staffing and resource allocation across client sites.
• Support the delivery of workforce scheduling and shift planning activities.
• Ensure contractual staffing levels maintained at all times.
• Act as a key point of contact for site-based colleagues regarding shifts and availability.
• Arrange emergency cover and respond to unplanned staffing shortages.
• Monitor open shifts, overtime requirements, support holiday, absence and emergency cover planning.
• Maintain accurate scheduling records and workforce information.
• Monitor working hours and rest periods to support compliance requirements.
• Ensure personnel meet licensing, training and client-specific requirements before deployment.
• Manage incident escalations in line with company and client procedures.
• Provide timely incident updates to clients and operational management teams.
• Support site teams during major incidents and business continuity events.
• Produce incident reports, trend analysis and management information.
• Assist with incident investigations and post-incident reviews.
• Liaise with clients, operational teams and internal departments to maintain service standards.
• Investigate missed check calls and support operational follow-up actions.
• Identify operational risks and escalate appropriately.
• Contribute to continuous improvement initiatives and process enhancements.

Skills

Communication

Customer service

Task prioritisation

Fast-paced environment

IT skills

Problem solving

Calm under pressure

Team oriented

Scheduling experience

Tools

Microsoft Office

Job description

Corps Security is seeking an experienced operational coordination professional to manage staffing and workforce scheduling across client sites in the UK. The role requires decisive decision-making, strong customer service, and the ability to respond effectively to incidents while maintaining service delivery standards.

You will work a 45-hour week on a 4 on 4 off rotation. Shifts are 07:00–19:00 with occasional additional shifts per month.