Operations Scheduler & Workforce Coordination Lead

Corps Security; Glasgow; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 Days annual leave per annum

Company sick pay scheme

Access toDigital GP & Medicash Scheme*

Excellent Company Pension Scheme

Death in Service - 3x salary

Enhanced Family Leave Pay

High staff discounts & rewards scheme

Recruitment bonus scheme

New business lead scheme

Employee Assistance Programme

Job summary

Corps Security in the United Kingdom is seeking an experienced Operations Coordinator to oversee staffing and resource allocation across client sites. You will support workforce scheduling, ensure staffing levels, and act as a main point of contact for shifts and availability, including arranging emergency cover.

Working in a fast-paced environment, you will monitor overtime, maintain records, and ensure compliance with licensing and training requirements, contributing to high-quality frontline

Qualifications

• Excellent communication and customer service skills.
• Ability to prioritise and manage multiple tasks effectively.
• Confidence working in a fast-paced operational environment.
• Good IT skills, including Microsoft Office applications.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional under pressure.
• A proactive, flexible, and team-oriented approach.
• Desirable experience in scheduling, resource planning, or operational support.

Responsibilities

• Coordinate staffing and resource allocation across client sites.
• Support the delivery of workforce scheduling and shift planning activities.
• Ensure contractual staffing levels are maintained at all times.
• Act as a key point of contact for site-based colleagues regarding shifts and availability.
• Arrange emergency cover and respond to unplanned staffing shortages.
• Monitor open shifts, overtime requirements, support holiday, absence and emergency cover planning.
• Maintain accurate scheduling records and workforce information.
• Monitor working hours and rest periods to support compliance requirements.
• Ensure personnel meet licensing, training and client-specific requirements before deployment.
• Manage incident escalations in line with company and client procedures.
• Provide timely incident updates to clients and operational management teams.
• Support site teams during major incidents and business continuity events.
• Produce incident reports, trend analysis and management information.
• Assist with incident investigations and post-incident reviews.
• Liaise with clients, operational teams and internal departments to maintain service standards.
• Investigate missed check calls and support operational follow-up actions.
• Identify operational risks and escalating concerns appropriately.
• Contribute to continuous improvement initiatives and process enhancements.

Skills

Communication skills

Customer service

Prioritisation

MS Office

Decision making

Resilience under pressure

Team player

Scheduling experience

Job description

Corps Security in the United Kingdom is seeking an experienced Operations Coordinator to oversee staffing and resource allocation across client sites. You will support workforce scheduling, ensure staffing levels, and act as a main point of contact for shifts and availability, including arranging emergency cover.

Working in a fast-paced environment, you will monitor overtime, maintain records, and ensure compliance with licensing and training requirements, contributing to high-quality frontline