Security Operations Scheduler & Administrator

OCS; Ipswich; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Discounts via Hapi app

Professional Growth

Flexible Pay via Wagestream

Job summary

OCS UK & Ireland is seeking a highly organised Security Admin to support operations across multiple contracts. This fast-paced role requires meticulous attention to detail, excellent communication, and the ability to make informed decisions under pressure.

You will schedule security personnel, manage staffing levels, monitor out-of-hours activity, and produce daily operational reports while maintaining system accuracy and strong client service.

Qualifications

• Valid SIA Licence is required.
• Ability to pass or hold a valid DBS check.
• Exceptional attendance and reliability.
• Strong attention to detail and accuracy.

Responsibilities

• Schedule and deploy security personnel to cover all contracted hours.
• Maintain staffing levels across contracts and respond to changes.
• Monitor out-of-hours activity and support staff welfare.
• Ensure service delivery standards and KPIs are met.
• Maintain records in Smart Task and other platforms.
• Communicate updates and scheduling changes to personnel.
• Monitor bookings, check calls, attendance, and shift compliance.
• Escalate incidents, sickness, and operational issues promptly.
• Prepare cost models and administrative submissions.
• Archive completed sites and reimburse payroll/billing as required.

Skills

Attention to detail

Communication skills

Microsoft Office

Organisational skills

Problem-solving

Customer-focused

Ability to work under pressure

Smart Task

Tools

Smart Task

Job description

OCS UK & Ireland is seeking a highly organised Security Admin to support operations across multiple contracts. This fast-paced role requires meticulous attention to detail, excellent communication, and the ability to make informed decisions under pressure.

You will schedule security personnel, manage staffing levels, monitor out-of-hours activity, and produce daily operational reports while maintaining system accuracy and strong client service.