Scheduler and Operations Support Co-ordinator

Corps Security; Glasgow; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 Days annual leave per annum

Company sick pay scheme

Access toDigital GP & Medicash Scheme*

Excellent Company Pension Scheme

Death in Service - 3x salary

Enhanced Family Leave Pay

High staff discounts & rewards scheme

Recruitment bonus scheme

New business lead scheme

Employee Assistance Programme

Job summary

Corps Security in the United Kingdom is seeking an experienced Operations Coordinator to oversee staffing and resource allocation across client sites. You will support workforce scheduling, ensure staffing levels, and act as a main point of contact for shifts and availability, including arranging emergency cover.

Working in a fast-paced environment, you will monitor overtime, maintain records, and ensure compliance with licensing and training requirements, contributing to high-quality frontline

Qualifications

• Excellent communication and customer service skills.
• Ability to prioritise and manage multiple tasks effectively.
• Confidence working in a fast-paced operational environment.
• Good IT skills, including Microsoft Office applications.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional under pressure.
• A proactive, flexible, and team-oriented approach.
• Desirable experience in scheduling, resource planning, or operational support.

Responsibilities

• Coordinate staffing and resource allocation across client sites.
• Support the delivery of workforce scheduling and shift planning activities.
• Ensure contractual staffing levels are maintained at all times.
• Act as a key point of contact for site-based colleagues regarding shifts and availability.
• Arrange emergency cover and respond to unplanned staffing shortages.
• Monitor open shifts, overtime requirements, support holiday, absence and emergency cover planning.
• Maintain accurate scheduling records and workforce information.
• Monitor working hours and rest periods to support compliance requirements.
• Ensure personnel meet licensing, training and client-specific requirements before deployment.
• Manage incident escalations in line with company and client procedures.
• Provide timely incident updates to clients and operational management teams.
• Support site teams during major incidents and business continuity events.
• Produce incident reports, trend analysis and management information.
• Assist with incident investigations and post-incident reviews.
• Liaise with clients, operational teams and internal departments to maintain service standards.
• Investigate missed check calls and support operational follow-up actions.
• Identify operational risks and escalating concerns appropriately.
• Contribute to continuous improvement initiatives and process enhancements.

Skills

Communication skills

Customer service

Prioritisation

MS Office

Decision making

Resilience under pressure

Team player

Scheduling experience

Job description

Who are we?

Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex-servicemen on return from the Crimean War. By sticking true to our values of ‘loyalty, integrity, service’, we have become the UK’s most established and respected specialist security services provider. We are a recognised Real Living Wage Foundation accredited partner and certified Social Enterprise.

Who are we looking for?

We're looking for a driven and dependable professional with experience in operational coordination, workforce planning, or control room operations. You'll be confident making decisions, responding to incidents, and supporting frontline service delivery while maintaining the highest standards of customer service and operational excellence.

You will be working an average 45 hours per week on a 4 on 4 off rotation. Shifts will be 07:00 - 19:00 with a requirement to cover 1x additional shift per month.

What we offer:

We offer a wide range of enhanced benefits, including:

• 25 Days annual leave per annum


• Company sick pay scheme


• Access toDigital GP & Medicash Scheme*subject to conditions*


• Excellent Company Pension Scheme


• Death in Service - 3x salary (subject to company pension enrolment, upon completion of probationary period)


• Enhanced Family Leave Pay


• High staff discounts & rewards scheme


• Recruitment bonus scheme


• New business lead scheme


• Employee Assistance Programme

What you will need:

• Excellent communication and customer service skills.


• Ability to prioritise and manage multiple tasks effectively.


• Confidence working in a fast-paced operational environment.


• Good IT skills, including Microsoft Office applications.


• Strong problem-solving and decision-making abilities.


• Ability to remain calm and professional under pressure.


• A proactive, flexible, and team-oriented approach.


• Desirable experience in scheduling, resource planning, or operational support.

What are you going to do:

• Coordinate staffing and resource allocation across client sites.


• Support the delivery of workforce scheduling and shift planning activities.


• Ensure contractual staffing levels are maintained at all times.


• Act as a key point of contact for site-based colleagues regarding shifts and availability.


• Arrange emergency cover and respond to unplanned staffing shortages.


• Monitor open shifts, overtime requirements, support holiday, absence and emergency cover planning.


• Maintain accurate scheduling records and workforce information.


• Monitor working hours and rest periods to support compliance requirements.


• Ensure personnel meet licensing, training and client-specific requirements before deployment..


• Manage incident escalations in line with company and client procedures.


• Provide timely incident updates to clients and operational management teams.


• Support site teams during major incidents and business continuity events.


• Produce incident reports, trend analysis and management information.


• Assist with incident investigations and post-incident reviews.


• Liaise with clients, operational teams and internal departments to maintain service standards.


• Investigate missed check calls and support operational follow-up actions.


• Identify operational risks and escalating concerns appropriately.


• Contribute to continuous improvement initiatives and process enhancements.

Full job description available upon request.

Corps Security is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.

Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this.

Corps Security adheres to the principles of Equal Employment Opportunities (“EEO”) benefits both the Company and its colleagues. EEO assists colleagues to develop to their full employment potential while the Company benefits from having a diverse, inclusive, and enthusiastic workforce.

Under the current data protection legislation, we are required to notify you, as a candidate for employment with Corps Security, of certain information. Please go to our website www.corpssecurity.co.uk - ‘career’ section and familiarise yourself with the Privacy Notice (Recruitment). Please ensure you are happy with the content, before applying for one for our jobs.