Scheduler and Operations Support Co-ordinator

Corps Security Ltd; Glasgow; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Sick pay

Family leave pay

Health cash plan

Pension scheme

Death in service

Cycle to work

Staff discounts

Employee assistance

Recruitment bonus

Lead scheme

Job summary

Corps Security is seeking an experienced operations coordinator to manage staffing, shift planning and workforce scheduling across client sites in the UK. You will act as a primary contact for site colleagues, arrange emergency cover and monitor compliance with licensing and training requirements.

You will support major incidents, produce MI and incident reports, and contribute to continuous improvement initiatives in a fast-paced environment.

Qualifications

• Excellent communication and customer service skills.
• Ability to prioritise and manage multiple tasks effectively.
• Confidence working in a fast-paced operational environment.
• Good IT skills, including Microsoft Office applications.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional under pressure.
• A proactive, flexible, and team-oriented approach.
• Desirable experience in scheduling, resource planning, or operational support.

Responsibilities

• Coordinate staffing and resource allocation across client sites.
• Support the delivery of workforce scheduling and shift planning activities.
• Ensure contractual staffing levels are maintained at all times.
• Act as a key point of contact for site-based colleagues regarding shifts and availability.
• Arrange emergency cover and respond to unplanned staffing shortages.
• Monitor open shifts, overtime requirements, support holiday, absence and emergency cover planning.
• Maintain accurate scheduling records and workforce information.
• Monitor working hours and rest periods to support compliance requirements.
• Ensure personnel meet licensing, training and client-specific requirements before deployment.
• Manage incident escalations in line with company and client procedures.
• Provide timely incident updates to clients and operational management teams.
• Support site teams during major incidents and business continuity events.
• Produce incident reports, trend analysis and management information.
• Assist with incident investigations and post-incident reviews.
• Liaise with clients, operational teams and internal departments to maintain service standards.
• Investigate missed check calls and support operational follow-up actions.
• Identify operational risks and elevate concerns appropriately.
• Contribute to continuous improvement initiatives and process enhancements.

Skills

Staff coordination

Scheduling

Incident response

Decision making

Customer service

IT skills

Tools

MS Office

Job description

Who are we?

Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex-servicemen on return from the Crimean War. By sticking true to our values of 'loyalty, integrity, service', we have become the UK's most established and respected specialist security services provider. We are a recognised Real Living Wage Foundation accredited partner and certified Social Enterprise.

Who are we looking for?

We're looking for a driven and dependable professional with experience in operational coordination, workforce planning, or control room operations. You'll be confident making decisions, responding to incidents, and supporting frontline service delivery while maintaining the highest standards of customer service and operational excellence.

We have two vacancies available:

• Monday to Friday - 50 hours per week (day shifts)
• 4 on / 4 off shift pattern - average 45 hours per week (07:00 - 19:00)

What we offer:

We offer a wide range of enhanced benefits, including:

• Company sick pay scheme
• Enhanced Family Leave Pay
• Health cash plan & Access to Digital GP
• Excellent Company pension scheme
• Death in Service
• Cycle to Work Scheme
• Staff discounts & rewards scheme
• Employee Assistance Programme
• Recruitment bonus scheme
• New business lead scheme

What you will need:

• Excellent communication and customer service skills.
• Ability to prioritise and manage multiple tasks effectively.
• Confidence working in a fast-paced operational environment.
• Good IT skills, including Microsoft Office applications.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional under pressure.
• A proactive, flexible, and team-oriented approach.
• Desirable experience in scheduling, resource planning, or operational support.

What are you going to do:

• Coordinate staffing and resource allocation across client sites.
• Support the delivery of workforce scheduling and shift planning activities.
• Ensure contractual staffing levels are maintained at all times.
• Act as a key point of contact for site-based colleagues regarding shifts and availability.
• Arrange emergency cover and respond to unplanned staffing shortages.
• Monitor open shifts, overtime requirements, support holiday, absence and emergency cover planning.
• Maintain accurate scheduling records and workforce information.
• Monitor working hours and rest periods to support compliance requirements.
• Ensure personnel meet licensing, training and client-specific requirements before deployment..
• Manage incident escalations in line with company and client procedures.
• Provide timely incident updates to clients and operational management teams.
• Support site teams during major incidents and business continuity events.
• Produce incident reports, trend analysis and management information.
• Assist with incident investigations and post-incident reviews.
• Liaise with clients, operational teams and internal departments to maintain service standards.
• Investigate missed check calls and support operational follow-up actions.
• Identify operational risks and elevate concerns appropriately.
• Contribute to continuous improvement initiatives and process enhancements.

Full job description available upon request.

Corps Security is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.

Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this.

Corps Security adheres to the principles of Equal Employment Opportunities ("EEO") benefits both the Company and its colleagues. EEO assists colleagues to develop to their full employment potential while the Company benefits from having a diverse, inclusive, and enthusiastic workforce.

Under the current data protection legislation, we are required to notify you, as a candidate for employment with Corps Security, of certain information. Please go to our website www.corpssecurity.co.uk - 'career' section and familiarise yourself with the Privacy Notice (Recruitment). Please ensure you are happy with the content, before applying for one for our jobs.