Operations Scheduler & Incident Response Coordinator

Corps Security Ltd; Glasgow; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Sick pay

Family leave pay

Health cash plan

Pension scheme

Death in service

Cycle to work

Staff discounts

Employee assistance

Recruitment bonus

Lead scheme

Job summary

Corps Security is seeking an experienced operations coordinator to manage staffing, shift planning and workforce scheduling across client sites in the UK. You will act as a primary contact for site colleagues, arrange emergency cover and monitor compliance with licensing and training requirements.

You will support major incidents, produce MI and incident reports, and contribute to continuous improvement initiatives in a fast-paced environment.

Qualifications

• Excellent communication and customer service skills.
• Ability to prioritise and manage multiple tasks effectively.
• Confidence working in a fast-paced operational environment.
• Good IT skills, including Microsoft Office applications.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional under pressure.
• A proactive, flexible, and team-oriented approach.
• Desirable experience in scheduling, resource planning, or operational support.

Responsibilities

• Coordinate staffing and resource allocation across client sites.
• Support the delivery of workforce scheduling and shift planning activities.
• Ensure contractual staffing levels are maintained at all times.
• Act as a key point of contact for site-based colleagues regarding shifts and availability.
• Arrange emergency cover and respond to unplanned staffing shortages.
• Monitor open shifts, overtime requirements, support holiday, absence and emergency cover planning.
• Maintain accurate scheduling records and workforce information.
• Monitor working hours and rest periods to support compliance requirements.
• Ensure personnel meet licensing, training and client-specific requirements before deployment.
• Manage incident escalations in line with company and client procedures.
• Provide timely incident updates to clients and operational management teams.
• Support site teams during major incidents and business continuity events.
• Produce incident reports, trend analysis and management information.
• Assist with incident investigations and post-incident reviews.
• Liaise with clients, operational teams and internal departments to maintain service standards.
• Investigate missed check calls and support operational follow-up actions.
• Identify operational risks and elevate concerns appropriately.
• Contribute to continuous improvement initiatives and process enhancements.

Skills

Staff coordination

Scheduling

Incident response

Decision making

Customer service

IT skills

Tools

MS Office

Job description

Corps Security is seeking an experienced operations coordinator to manage staffing, shift planning and workforce scheduling across client sites in the UK. You will act as a primary contact for site colleagues, arrange emergency cover and monitor compliance with licensing and training requirements.

You will support major incidents, produce MI and incident reports, and contribute to continuous improvement initiatives in a fast-paced environment.