Operations & Renewals Administrator — Hybrid Role

West Sussex; Portsmouth; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Upskilling apprenticeship training

Cycle to work

Employee Assistance Programme

Social and wellbeing events

Hybrid working (3 days in the office,

WFH after training period

Job summary

Coconnect, based in Hampshire, is seeking an Operations Administrator to join a small, dedicated team. You will manage renewals, prepare quotes, and coordinate with clients and internal teams to ensure contracts are accurate and approved on time.

You’ll use Microsoft Office and CRM systems daily, excel at communication, and thrive in a collaborative, fast‑paced environment. The role offers hybrid working with a focus on delivering excellent service to schools and trusts across the UK.

Qualifications

• Background in administration or customer‑facing roles.
• Strong written and verbal communication skills.
• Proactive mindset with the ability to stay organised under pressure.
• Experience with CRM platforms is a bonus, especially for data management and reporting.
• Comfort with building quotes and using the Microsoft Office suite.

Responsibilities

• Manage the full customer renewals process and engage with clients ahead of contract end dates.
• Prepare timely renewal quotes and gather information for approval.
• Coordinate technical meetings when needed and address client queries.
• Support day‑to‑day administrative and customer service tasks, including processing contracts and maintaining records.
• Assist with tender submissions and internal projects to deliver a seamless service experience.

Skills

Written communication

Verbal communication

Organisational skills

Tools

CRM systems

Microsoft Office Suite

Job description

Coconnect, based in Hampshire, is seeking an Operations Administrator to join a small, dedicated team. You will manage renewals, prepare quotes, and coordinate with clients and internal teams to ensure contracts are accurate and approved on time.

You’ll use Microsoft Office and CRM systems daily, excel at communication, and thrive in a collaborative, fast‑paced environment. The role offers hybrid working with a focus on delivering excellent service to schools and trusts across the UK.