Hybrid Customer Success & Support Administrator

Resource Recruitment; Poole; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + Bank holidays

Private medical cover

Employee assistance program

Company pension

Life assurance

Cycle to work scheme

Job summary

Resource Recruitment in Poole is seeking a proactive Customer Support Administrator to join a busy customer services team. You will handle inquiries, manage schedules and help deliver a first-class service experience.

The role requires strong administrative skills, accurate CRM data handling and collaboration with engineers and internal teams to support efficient service delivery. Hybrid opportunities may be available.

Qualifications

• Strong administrative skills with attention to detail.
• Customer–facing communication skills and a professional approach.
• Experience using CRM systems to maintain accurate records.

Responsibilities

• Answer incoming calls and direct enquiries appropriately.
• Make outbound calls to customers as required.
• Resolve customer queries and complaints, escalating where necessary.
• Maintain accurate customer records within the CRM system.
• Respond to information requests in a timely, professional manner.
• Support Field Service Engineers with scheduling and customer communications.
• Prepare quotations and process customer orders.
• Work collaboratively with internal departments to ensure a seamless customer experience.
• Undertake additional administrative duties to support the wider team.

Skills

Customer service

Administrative skills

Clear communication

Tools

CRM software

Job description

Resource Recruitment in Poole is seeking a proactive Customer Support Administrator to join a busy customer services team. You will handle inquiries, manage schedules and help deliver a first-class service experience.

The role requires strong administrative skills, accurate CRM data handling and collaboration with engineers and internal teams to support efficient service delivery. Hybrid opportunities may be available.