Operations & Renewals Specialist

Coconnect; England; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays (hy

Health plan scheme

Upskilling apprenticeship training

Cycle to work

Employee Assistance Programme

Staff discounts

Social and wellbeing events

Hybrid working (3 days in the office 2

A great breakout room

Kitchen and shower facilities

Job summary

Coconnect, based in Hampshire, is seeking an Operations Administrator to join a small, dedicated team. You’ll manage the full customer renewals process, coordinate renewal quotes, and handle contracts and tender submissions with care to meet deadlines.

In this hybrid role you’ll support day-to-day admin and customer service tasks, use CRM systems and the Microsoft 365 suite to build quotes, maintain records, and contribute to improving service experiences for schools and trusts across the UK.

Qualifications

• Experience in administration or customer-facing roles.
• Strong written and verbal communication skills.
• Proactive mindset and ability to stay organised under pressure.
• Attention to detail ensures renewals, quotes, contracts and tender submissions are accurate.

Responsibilities

• Manage the full customer renewals process and renewals quotes.
• Coordinate technical meetings when needed and gather information for approvals.
• Support day-to-day admin and customer service activities and maintain records.
• Build quotes and use the Microsoft suite to prepare documentation.

Skills

Administrative experience

Customer service

Attention to detail

Communication skills

Tools

CRM platforms

Microsoft Excel

Outlook

Word

Job description

Coconnect, based in Hampshire, is seeking an Operations Administrator to join a small, dedicated team. You’ll manage the full customer renewals process, coordinate renewal quotes, and handle contracts and tender submissions with care to meet deadlines.

In this hybrid role you’ll support day-to-day admin and customer service tasks, use CRM systems and the Microsoft 365 suite to build quotes, maintain records, and contribute to improving service experiences for schools and trusts across the UK.