Operations & PSA Specialist (Hybrid)

SmartCo Consulting; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

35 days holiday

Birthday off

CSR days

Bonus scheme

Private healthcare with Vitality

Life assurance with AIG

Pension

Employee Assistance Programme

Learning and development funding

Hybrid: All Hands in London locations

£30 monthly phone allowance

£25 birthday voucher

Eye tests for display users

Job summary

SmartCo Consulting is a UK-based digital transformation consultancy that focuses on hybrid working and a people-first culture. You will join the Client Services team as a full-time administrator, owning the PSA system, ensuring timesheet compliance, and supporting month-end reporting to leaders.

The role requires strong Microsoft 365 skills, attention to detail, and the ability to manage multiple tasks while coordinating with Finance and other teams across London-based meetings and occasional

Qualifications

• Experience in an administrative, operations or business support role.
• Strong working knowledge of Microsoft 365, especially Excel, Word, Outlook and SharePoint.
• Excellent attention to detail and accuracy in data.
• Ability to juggle multiple tasks and meet recurring deadlines.

Responsibilities

• Providing day-to-day administrative support to the Head of Client Services and the wider Client Services team.
• Keeping records, trackers and document repositories (SOWs, change requests and purchase orders) accurate and up to date.
• Coordinating internal meetings, preparing agendas, taking minutes and chasing actions through to completion.
• Setting up projects, resources, consultants and associates in our PSA system and running regular data quality checks.
• Monitoring timesheet submission, following up on missing or incorrect entries, and reconciling data ahead of month-end.
• Giving Client Services and Finance accurate, approved data to support invoicing, and helping with related queries.
• Producing internal reports on utilisation, timesheet compliance and project status for management and leadership reviews.

Skills

Administrative experience

Microsoft 365

Attention to detail

Time management

Tools

PSA system

Job description

SmartCo Consulting is a UK-based digital transformation consultancy that focuses on hybrid working and a people-first culture. You will join the Client Services team as a full-time administrator, owning the PSA system, ensuring timesheet compliance, and supporting month-end reporting to leaders.

The role requires strong Microsoft 365 skills, attention to detail, and the ability to manage multiple tasks while coordinating with Finance and other teams across London-based meetings and occasional