Operations Manager (Service)

David Lloyd Clubs; Leicester Forest East; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Free Club Membership

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Career Advancement

Wagestream App

Benefits Suite

Job summary

David Lloyd Clubs is seeking an Operations Manager to join Europe’s leading premium health and wellness group. You will regularly act as Duty Manager, leading a DL Club to deliver an outstanding member experience daily, seven days a week.

The role emphasizes health & safety, compliance, and driving service excellence across multiple functions. We offer a welcoming, inclusive culture with opportunities for career advancement, and perks such as free club membership and discounts on food, fitness

Qualifications

• Has experience managing a large operational service delivery facility.
• Experience leading a variety of functions with variable challenges and goals.
• Experience of financial planning and management.
• Passionate about customer service.

Responsibilities

• Regularly act as Duty Manager and lead a DL Club to deliver excellent member experience seven days a week.
• Ensure health & safety and compliance regulations are adhered to.
• Maximise member experience through proactive service and operations management.

Skills

Operational leadership

Customer service focus

Financial planning

Health & safety compliance

Job description

Would you like to join Europe’s leading premium health and wellness group?

Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate Operations Manager to join our team!

Operations Managers are people-focused and have accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week.

You will regularly act as Duty Manager, and alongside your team, ensure health & safety and compliance regulations are adhered to, maximising member experience.

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Some of our perks:

• Free Club Membership for you and your family!

• 50% Discount on food and drinks.

• Discounts on Swimming, Tennis Lessons, and Personal Training.

• Opportunities for Career Advancement through internal training and development.

• Wagestream App: Get paid on demand!

• Access to our Benefits Suite.

About you

As Operations Manager we are looking for someone who:

• Has experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).

• Experience leading a variety of functions with variable challenges and goals, or across variable depts.

• Experience of financial planning and management.

• Passionate about customer service.

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!