Operations Manager (Service)
Global Sports Jobs Limited
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Benefits offered by this job
Job summary
Global Sports Jobs Limited is seeking an Operations Manager to lead a DL Club, delivering an outstanding member experience daily and ensuring health and safety compliance. The role involves acting as Duty Manager and fostering a welcoming, inclusive culture within the team.
The ideal candidate will have a background in running large operational facilities, strong leadership, and a passion for customer service, with proven financial planning skills.
Qualifications
- Experience managing a large operational service delivery facility.
- Experience leading a variety of functions with variable challenges and goals.
- Experience of financial planning and management.
- A passion for customer service.
- People-focused.
Responsibilities
- Lead and operate a successful DL Club.
- Give members an excellent experience every day, 7 days a week.
- Regularly act as Duty Manager.
- Work alongside the team to ensure health and safety and compliance regulations are adhered to.
- Maximise member experience.
- Help create a thriving and inclusive culture.
Skills
Job description
The Operations Manager is a people-focused role accountable for leading and operating a successful DL Club and delivering an excellent member experience every day, 7 days a week. The role regularly acts as Duty Manager and works alongside the team to ensure health and safety and compliance regulations are adhered to. The postholder maximises member experience and helps create a thriving and inclusive culture.
- Lead and operate a successful DL Club.
- Give members an excellent experience every day, 7 days a week.
- Regularly act as Duty Manager.
- Work alongside the team to ensure health and safety and compliance regulations are adhered to.
- Maximise member experience.
- Help create a thriving and inclusive culture.
- Experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
- Experience leading a variety of functions with variable challenges and goals, or across variable departments.
- Experience of financial planning and management.
- A passion for customer service.
- People-focused.
- 33.000
- Free Club Membership for you and your family.
- 50% discount on food and drinks.
- Discounts on swimming, tennis lessons, and personal training.
- Opportunities for career advancement through internal training and development.
- Wagestream App: get paid on demand.
- Access to a benefits suite.
We are Europe's leading premium health and wellness group.
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