Operations Manager - Pho - Newcastle

Pho Restaurants; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading restaurant group seeks an Operations Manager to oversee multiple restaurants in the northern England area. As part of the senior team, you will ensure operational success, profitability, and the highest standards of food and service quality. The successful candidate will be responsible for leading teams through various stages of growth and development within a vibrant atmosphere that emphasizes fun, individuality, and a passion for food. This role offers competitive pay and attractive benefits.

Benefits

Competitive salary

Complete training programme

Work laptop and mobile phone

Paid Travel

Bonus schemes

Free meals

Pension scheme

50% discount in all restaurants

28 days paid holiday

Benefits Platform

Qualifications

• Previous experience in an Operations Manager role.
• Passion for food and customer service.
• Ability to drive team progression and manage profitability.

Responsibilities

• Oversee and ensure the success and profitability of restaurant operations.
• Communicate company strategies to management levels.
• Maintain and improve food and service standards.

Skills

Leadership

Customer service

Profitability management

Team building

Job description

We’re looking for a northernOperations Managerto join our team! Scotland and north of England.

Reporting into the Operations Director and working closely with the People team, you will be looking after 6 to 7 of our restaurants. With several new openings in the pipeline, the successful candidate will be involved in our upcoming expansion. We are very food, service and people focused, and we are looking for an Operations Manager who shares the same passions!

Overview

You oversee and remain ultimately accountable for the success and profitability of all aspects of restaurant operations in your area, ensuring Pho’s food and service standards are not only maintained, but continuously improved by having the right people and practices in place. As an integral part of the senior team, you are responsible for communicating the wider company message to all levels of management, to help ensure strategies and initiatives become consistent operational reality. You are the ultimate role model to your teams and truly live the Pho values: Give a shit. We are in this together. Be yourself. Have fun.

Key Areas of Responsibility

• Profitability & Control
• Food Quality & Safety
• Service Quality
• Recruitment, Training & People Management

What we offer our Operations Managers

• Competitive salary
• Complete training programme
• Work laptop and mobile phone
• Paid Travel
• Bonus schemes
• Amazing staff parties
• Free meals
• Pension scheme
• 50% discount in all our restaurants
• 28 days paid holiday
• Benefits Platform

What makes a Pho Operations Manager?

• Great personality and individuality
• Passion and care for your teams to drive their progression and build your Pho Family.– you’ve got to give a s**t!
• A passion for food and customer service
• Ability to be responsible for the profit and growth of your sites
• Previous experience in an Operations Manager role
• Desire to work closely with the management team and founders to lead our expansion.