Operations Manager (NDT/Technical Services)

Russell Taylor Group Ltd; Shotton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is looking for an Operations Manager to oversee daily operations in the NDT/Technical Services sector in Shotton, England. This full-time, on-site position involves managing NDT staff, enhancing customer service, and improving operational systems. Candidates should possess strong leadership skills, ideally with experience in NDT or a service-oriented environment. Benefits include competitive salary and 23 days holiday plus bank holidays.

Benefits

23 days holiday plus bank holidays

Death in service insurance

Employee benefits platform

Pension

Qualifications

• Proven experience in operational management or technical support role, ideally in NDT.
• Strong leadership and good communication skills.
• Hands-on and proactive approach.

Responsibilities

• Manage daily operations including first-line management of NDT staff.
• Ensure high levels of customer service and resolve operational issues.
• Develop systems to drive efficiency and improve value for money.

Skills

Leadership

Communication skills

Interpersonal skills

Proactivity

Adaptability

Microsoft Office

Job description

Overview

Role: Operations Manager (NDT/Technical Services)
Location: Deeside – Full time onsite
Salary: Competitive (DOE)
Type: Full time, Permanent
Hours: -#removed#:30 or 9-5pm
Benefits: -23 days holiday plus bank holidays, death in service insurance, employee benefits platform including access to medicash vouchers & Pension.

Key Responsibilities

• Manage daily operations, including first‑line management of operational and technical NDT staff.
• Provide operational and technical support across the business as required.
• Ensure high levels of customer service and take ownership of operational issues.
• Develop and improve systems, processes and capabilities to drive efficiency and value for money.
• Liaise with clients to maintain strong relationships and provide technical confidence.
• Coordinate operational activities and lead continuous improvement initiatives.
• Carry out internal compliance audits and support external technical and quality audits.
• Support the maintenance of ISO 9001, ISO 14001, ISO 45001 and UKAS accreditations.
• Work with the Quality Team to ensure adherence to company quality policies.
• Comply with all Health, Safety, Environmental and Quality policies.

The Person

• Proven experience in an operational management or technical support role – ideally within NDT, but it is not essential if you have experience managing within a service providing company.
• Strong leadership, communication and interpersonal skills.
• Good working knowledge of Microsoft Office systems.
• Hands‑on, proactive and adaptable approach.

Important Information

We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by e‑mail, phone or text message. For more information see our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us.