Operations Manager - Leading Grab & Go Brand

COREcruitment; West Midlands Combined Authority; On-site; GBP 59,000 - 70,000; Full time

Job summary

A leading food concept company in the Midlands is seeking an Operations Manager to oversee multiple sites. The role involves optimizing site profitability, enhancing customer experience, and developing high-performing teams. Ideal candidates have a background in fast casual or QSR, with strong P&L performance. This role offers a salary up to £70,000 plus bonuses, and the opportunity to be part of a growing brand.

Qualifications

• Experience in fast casual, QSR, or grab & go food sector required.
• Must be commercially sharp with a track record of strong P&L performance.
• Hands-on and adaptable, capable of thriving in a dynamic growth environment.

Responsibilities

• Optimise site profitability and operational standards.
• Ensure excellent customer experience and product quality.
• Recruit, coach, and develop managers and teams.
• Support successful new site launches.
• Implement and uphold SOPs for consistency and efficiency.
• Champion the customer journey in operational decisions.
• Partner with senior leadership for operational success.

Skills

Multi-site operations management

Team leadership

P&L performance

Customer experience focus

Job description

Position: Operations Manager
Location: Midlands (must be within easy reach of the region)
Salary: Up to £70,000 + Bonus

We’re partnering with one of the UK’s leading healthy grab & go food concepts, recognised for its fresh, innovative menu and strong nationwide presence.With continued growth and new sites on the horizon, the brand is now seeking an ambitious Operations Manager to oversee performance and development across the Midlands region.

This is an exciting opportunity for an experienced multi-site operator from the fast casual, QSR, or grab & go sector who thrives in a dynamic, fast-paced environment.You’ll lead high-performing teams, drive operational standards, and play a pivotal role in the brand’s continued expansion.

Key Responsibilities

• Drive Regional Performance: Optimise site profitability, cost control, and operational standards across your portfolio.
• Operational Leadership: Ensure consistently excellent customer experience, product quality, and service delivery.
• Team Development: Recruit, coach, and inspire managers and teams—building capability and promoting a culture of accountability.
• Support Growth: Play a central role in successful new site launches across the region, from recruitment and training to post-opening support.
• Systems & Compliance: Implement and uphold SOPs, ensuring consistency, efficiency, and adherence to brand standards.
• Customer Focus: Champion the customer journey, ensuring it remains central to all operational decisions.
• Collaboration: Partner with senior leadership to deliver both day-to-day operational success and long-term strategic goals.

The Ideal Candidate

• Based within easy reach of the Midlands, with the flexibility to travel across the region.
• Experienced in managing multi-site operations within fast casual, QSR, or grab & go food businesses.
• Commercially sharp, with a proven ability to deliver strong P&L performance and margin improvements.
• A strong leader with a track record of developing managers and building motivated teams.
• Hands-on, adaptable, and solutions-focused—comfortable working at pace in a growth environment.
• Passionate about delivering operational excellence and driving continuous improvement.

If you’re an ambitious operator ready to take on a regional leadership role with one of the UK’s most exciting food brands, we’d love to hear from you.

To apply or find out more, please contact [e-mail]