Operations Manager - Elevate Member Experience

David Lloyd Leisure; Chigwell; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Free Club Membership for you and your

Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training discounts

Wagestream App : Get paid on demand !

Access to our Benefits Suite.

Job summary

David Lloyd Leisure in United Kingdom is seeking an Operations Manager to lead daily club operations and enhance member experience. You will act as Duty Manager, ensuring safety, compliance and high service standards while guiding teams across functional areas.

We value experience managing large leisure facilities, strong customer service orientation, and financial planning skills to drive performance and growth. Join us to contribute to a thriving, inclusive club culture.

Qualifications

• Experience managing a large operational service delivery facility (e.g. restaurant, attraction, leisure facility).
• Experience leading multiple functions with variable challenges and goals across departments.
• Experience of financial planning and management.
• Passionate about delivering excellent customer service.

Responsibilities

• Act as Duty Manager and lead daily operations of the club.
• Ensure health & safety and compliance regulations are followed to maximise member experience.
• Oversee service delivery, staff performance and operational standards across the facility.

Skills

Operational leadership

Customer service

Financial planning

Regulatory compliance

Job description

David Lloyd Leisure in United Kingdom is seeking an Operations Manager to lead daily club operations and enhance member experience. You will act as Duty Manager, ensuring safety, compliance and high service standards while guiding teams across functional areas.

We value experience managing large leisure facilities, strong customer service orientation, and financial planning skills to drive performance and growth. Join us to contribute to a thriving, inclusive club culture.