Club Operations & Member Experience Assistant

David Lloyd Leisure Ltd; Epsom; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free family club membership

Food and drinks discount

Swimming, tennis, and PT discounts

Career advancement through training

Wagestream app: get paid on demand

Benefits suite access

Job summary

David Lloyd Leisure Ltd is seeking an Operations Assistant to support daily club operations, ensuring members feel welcome and safe throughout opening hours. You will assist with cleaning, opening/closing tasks, and greeting members while supporting teams across departments.

The role emphasizes a passion for customer service, strong communication, and teamwork in a vibrant fitness club environment, with membership perks and internal development opportunities.

Qualifications

• Passion for customer service.
• Strong communication and collaboration skills.
• Ability to work in a fast-paced environment.
• Emergency Response Qualification desirable but not essential.

Responsibilities

• Assist with cleaning and daily opening/closing tasks.
• Greet members and provide excellent service.
• Support teams across departments as needed.

Skills

Customer service

Communication

Team collaboration

Job description

David Lloyd Leisure Ltd is seeking an Operations Assistant to support daily club operations, ensuring members feel welcome and safe throughout opening hours. You will assist with cleaning, opening/closing tasks, and greeting members while supporting teams across departments.

The role emphasizes a passion for customer service, strong communication, and teamwork in a vibrant fitness club environment, with membership perks and internal development opportunities.