Operations Manager AM

DHL; Hounslow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading logistics company is seeking an Operations Sort Manager AM at Heathrow Airport. This role involves managing inbound and outbound sort operations, ensuring safety compliance, and developing team capabilities. Ideal candidates should possess strong knowledge of commercial airline and DHL operations, excellent decision-making, and leadership skills. Responsibilities include monitoring performance, directing operations, and fostering a safety-first culture. Apply by submitting your CV detailing a complete 5-year history including any gaps longer than 28 days.

Qualifications

• Sound knowledge of commercial airline operations at LHR.
• Sound knowledge of DHL network operations at LHR.
• Inspirational leader and motivator.
• Highest standards of communication skills are essential.

Responsibilities

• Manage and direct sort and ramp operations.
• Support and engage various departments for efficiency.
• Develop business continuity plans.
• Analyze operational performance metrics.
• Ensure compliance with H&S and company policies.

Skills

Commercial airline operations knowledge

DHL network operations knowledge

Decision-making

Leadership and motivational skills

Communication skills

Team building

Safety-first attitude

Education

Dangerous Goods category 10 preferred

Job description

Operations Sort Manager AM

Hours: 40 hours per week, Monday - Thursday 02:00 - 13:00

Location: DHL Aviation at Heathrow Airport

Department: Operations

Key responsibilities:

• Manage and direct the Outbound/Inbound sort and ramp operations; direct, develop, lead and revise the implementation of Contingency Plans.
• Support and engage with QCC, SQ, Engineering, Health & Safety, C&L Departments, HAL airport authorities, Customs and Security.
• Develop business continuity in regard to C&L, ACS, NCC, EMA Hub, SDC (Southern Hub) and other stake holders as required
• Ensure awareness of policies and rules, maintain commitment on Quality and Environmental Systems, identify and promote continuous improvements aligning with Company strategies on quality and environment
• Compiling all relevant reports including daily reports for Senior Operations Managers.
• Maintaining clear communication with NCC, C&L, SQ, Sort Control and Process Engineering (EMA, BRU, LEJ, and LHR)
• Monitor flight schedules and coordinate with other departments to ensure timely handling of freight, particularly during delays or schedule changes.
• Deputise for Senior Operations Manager
• Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay.
• Investigate and close out any IQSMS / GRID findings using First Choice tools (e.g., Impact, 5 Why's).
• Analyse operational performance metrics, identifying areas for improvement and implementing strategies to enhance efficiency and service quality
• Fully support and manage the disciplinary process in accordance with disciplinary procedures.
• Proactively monitor performance and conduct to address any short falls or any unacceptable behaviour.
• Apply CIM methodologies into the everyday workplace, with a focus on respect and results.
• Define development plans, outline expectations, identify training needs, conduct monthly 1-2-1s with direct reports and ensure 1-2-1 completion for all staff in the operation.
• Build and develop a team ethos across all shifts by embracing DHL 21st Century Manager concept
• Develop a culture of high efficiency and satisfaction amongst all employees (EOS)
• Take accountability for ensuring H&S compliance, attending relevant company forums, and ensuring First Choice tools are used (such as GEMBA walks and Performance Dialogue Boards) to reduce the risk of H&S issues through effective communication and risk management.
• Ensuring that work practices & procedures are carried out safely, to create and maintain a thriving safety-first culture.
• Ensure all roles have SSOW allocated to their tasks, in partnership with the H&S department.
• You must follow the relevant safe systems of work and ensure that the correct PPE is always worn.

You’ll bring to this role:

• Sound knowledge of commercial airline operations at LHR
• Sound knowledge of DHL network operations at LHR
• Qualified to minimum of Dangerous Goods category 10 preferred
• A safety-first attitude
• Excellent decision maker
• Inspirational leader and motivator
• Highest standards of communication skills are essential
• Excellent developer and team builder
• Excellent knowledge of DHL network essential
• Sound knowledge of airline operation

Applications:To apply for the position, please submit your CV detailing your full and complete 5-year history including employment, education and any gaps of unemployment longer than 28 days. Please note, you are required to let your manager/supervisor know that you are applying for a new position.