Operations Manager

Harbour Hotels Group; Guildford; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Progression opportunities

Career pathways

Competitive salary

On-the-job training

Hotel stay & F&B discounts

Benefits platform

Employee Assistance Program

Meals on duty

Job summary

Harbour Hotels Group in Guildford is seeking an Operations Manager to be the strategic business leader for the hotel, delivering clear strategies, exemplifying leadership, and ensuring all targets are met while championing our people.You will support the General Manager, deputise in their absence, and drive guest satisfaction and commercial performance with meticulous attention to detail. Experience in a 5‑star environment is desirable to raise service standards across the property.

Qualifications

• Previous experience in a 5-star environment is desirable.

Responsibilities

• The Operations Manager will be the strategic business leader for the hotel, delivering strategies, providing exemplary leadership to ensure all targets are met and exceeded, and acting as a true people champion. They will deputise in the absence of the General Manager and be involved in every aspect of hotel operation important to commercial viability and guest satisfaction.

Job description

Operations Manager

As Operations Manager you will be the strategic business leader for the hotel to deliver strategies, provide exemplary leadership to ensure all targets are met and exceeded whilst being a true people's champion. This role will be involved in every aspect of the hotel operation important to the commercial viability and ultimate guest satisfaction. The Operations Manager will be the key support to the General Manager whilst in the operation and will deputise in the absence of the General Manager. You will need to be truly passionate about hospitality and have a keen eye for detail. Previous experience working within a 5 star environment is desirable.

About Harbour Hotels

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Meals included whilst on duty