Operations Manager

Harbour Hotel Guildford; Guildford; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Progression opportunities

Career pathways

Competitive salary

Internal promotions

Hotel stay discounts

Discount platform

Employee Assistance Program

Meals included

Job summary

Harbour Hotels in Guildford is seeking an Operations Manager to act as the strategic business leader for the hotel, delivering strategies and providing exemplary leadership to ensure targets are met while championing people. You will deputise for the General Manager and be passionate about hospitality with a keen eye for detail.

Previous experience in a 5-star environment is desirable, with opportunities for progression and the chance to influence multiple properties within the Harbour Hotels

Qualifications

• Strategic thinker capable of guiding hotel operations toward profitability and guest satisfaction.
• Demonstrated leadership and the ability to inspire teams in a luxury hospitality setting.
• Experience in or exposure to 5-star environment desirable.

Responsibilities

• Deliver strategies to meet targets and drive guest satisfaction.
• Provide exemplary leadership and support to the General Manager, deputising when required.
• Drive commercial viability and operational excellence across hotel functions.

Skills

Leadership

Attention to detail

5-star experience

Job description

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

The role…

As Operations Manager you will be the strategic business leader for the hotel to deliver strategies, provide exemplary leadership to ensure all targets are met and exceeded whilst being a true people’s champion. This role will be involved in every aspect of the hotel operation important to the commercial viability and ultimate guest satisfaction. The Operations Manager will be the key support to the General Manager whilst in the operation and will deputise in the absence of the General Manager. You will need to be truly passionate about hospitality and have a keen eye for detail. Previous experience working within a 5 star environment is desirable.

What’s in it for you….

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Meals included whilst on duty