Reception Manager

Harri; Guildford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hotel stay discounts

Food and Beverage discounts

Employee Assistance Program

Stylish boutique uniform

Meals included on duty

Job summary

Harbour Hotels is seeking a Reception Manager or Front Office Manager to lead our Front Office team and ensure guests receive the highest level of service.

You will be an effective communicator, experienced in complaint handling, and capable of motivating staff while overseeing guest feedback, billing and revenue posting. A minimum of 3 years’ Front Office supervisory experience is required; OPERA knowledge is preferred.

Qualifications

• Minimum 3 years Front Office experience at Supervisory level or higher.
• Full knowledge of OPERA is preferred.
• Strong communication and complaint handling skills.
• Experience in collating guest feedback, billing and revenue posting.

Responsibilities

• Lead Front Office team to ensure exceptional guest service.
• Communicate effectively and handle guest complaints.
• Motivate staff and manage shift handovers and training.
• Oversee guest feedback, billing and revenue posting processes.

Skills

Front Office experience

Communication

Complaint handling

People management

Tools

OPERA

Job description

Description

The role… We have a superb opportunity for a Reception Manager or Front Office Manager to join the team. As Front Office Manager, you will be required to ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people and fully experienced in all aspects of Front Office including collating guest feedback, billing and revenue posting. A minimum of 3 years’ Front Office experience is required at Supervisory level or higher, together with full knowledge of OPERA is preferred.

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

What’s in it for you…

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

We look forward to hearing from you!

Compensation: To be discussed