Deputy General Manager

Harbour Hotel Guildford; Guildford; On-site; GBP 45,000 - 60,000; Full time

Job summary

Harbour Hotels in Guildford is seeking an Operations Manager to lead the hotel’s performance across all departments, ensuring guest satisfaction and commercial success. You will provide strategic direction, coach the team, deputise for the General Manager, and drive continuous improvement in a luxury five-star environment.

Previous experience in a 5-star setting is desirable, with a passion for hospitality, attention to detail, and a collaborative leadership style that inspires excellence

Qualifications

• Experience in hospitality management, preferably in a luxury or 5-star setting.
• Proven ability to lead teams and improve service quality.
• Strong strategic thinking and business acumen.

Responsibilities

• Provide strategic direction to achieve targets and drive guest satisfaction.
• Lead and develop teams, delivering exemplary hospitality and service.
• Support the General Manager and deputise in their absence.

Skills

Leadership

Hospitality ops

Guest service

Strategic planning

Job description

Who we are…

Harbour Hotels are a collection of prestigious hotels nested in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

The role…

As Operations Manager you will be the strategic business leader for the hotel to deliver strategies, provide exemplary leadership to ensure all targets are met and exceeded whilst being a true people’s champion. This role will be involved in every aspect of the hotel operation important to the commercial viability and ultimate guest satisfaction. The Operations Manager will be the key support to the General Manager whilst in the operation and will deputise in the absence of the General Manager. You will need to be truly passionate about hospitality and have a keen eye for detail. Previous experience working within a 5 star environment is desirable.

What’s in it for you….

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Meals included whilst on duty

Compensation: To be discussed