Operations Manager

Harbour Hotels Group; England; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Career progression

F&B discounts

Meals on duty

Employee assistance

Job summary

Harbour Hotels Group is seeking an experienced Operations Manager to act as the strategic business leader across our luxury properties in the South of England. You will drive guest satisfaction, optimize operational performance and coach teams to deliver exceptional service in a demanding 5-star environment.

Reporting to the General Manager, you will deputise in their absence and shape the hotel’s short- and long-term strategies while upholding Harbour Hotels’ standards, culture and commitment

Responsibilities

• Act as strategic business leader to deliver hotel-wide strategies and drive guest satisfaction.
• Deputise for the General Manager in their absence and ensure smooth daily operations.

Job description

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

The role…

As Operations Manager you will be the strategic business leader for the hotel to deliver strategies, provide exemplary leadership to ensure all targets are met and exceeded whilst being a true people’s champion. This role will be involved in every aspect of the hotel operation important to the commercial viability and ultimate guest satisfaction. The Operations Manager will be the key support to the General Manager whilst in the operation and will deputise in the absence of the General Manager. You will need to be truly passionate about hospitality and have a keen eye for detail. Previous experience working within a 5 star environment is desirable.

What’s in it for you…

Benefits

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Meals included whilst on duty