Operations Manager

Esrc IAA University of Surrey; Guildford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading university in Guildford is seeking an Operations Manager to oversee daily operations at Surrey Sports Park. The ideal candidate will ensure exceptional customer service, manage staff development, and maintain safety compliance. They will lead the operations team, drive efficiency, and contribute to a positive experience for guests. Strong experience in operations management and team collaboration is essential. Applications should be submitted with a CV and cover letter detailing relevant experience.

Qualifications

• Proven experience in operations management.
• Strong skills in customer service and team leadership.
• Ability to handle multiple tasks and meet deadlines.

Responsibilities

• Ensure excellent customer service and safety practices.
• Manage the operations team and uphold high standards.
• Drive staff development and operational efficiency.

Skills

Operational excellence

Customer service

Team management

Communication skills

Health and safety compliance

Job description

Operations Manager

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research.

We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.

Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.

The role

Overall responsibility for daily operations at Surrey Sports Park, ensuring excellent customer service, safe practices, and efficient staffing. Manage Duty Managers and front-line teams to maintain high standards, support programmes and events, and uphold health and safety compliance. Drive staff development, operational efficiency, and achievement of KPIs and budgets while promoting a positive guest experience.

The post holder will work closely with the Sports & Fitness Programs, Client Services, Front of House, and Events teams. This will include regular reports and updates for internal colleagues and will be responsible for ensuring consistent internal communication within the department.

About you

The post holder works with minimal supervision under the guidance of the Facilities Manager, reporting regularly. They manage workload, prioritise operational needs, and meet deadlines while supporting organisational goals. The role focuses on operational excellence, cross-department collaboration, and continuous improvement in systems, processes, and customer service. They ensure the Operations Team follows agreed processes and policies set by the Facilities Manager.

The role involves full responsibility for day-to-day management of the operations team, including recruitment, training, performance management, and development. The post holder ensures staff deliver excellent service and may be required to provide building cover shifts.

How to apply

Please apply via University of Surrey website with a CV and covering letter detailing why you are interested in the role and giving an overview of how you meet the required experience and knowledge.

For an informal discussion about the position, please email [e-mail]

Interviews will be held week commencing the 12th January.

An Enhanced DBS check is required for this position.