Operations Manager

Dept; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading digital agency in Greater London is seeking a Producer to join their hybrid team embedded within eBay. The role involves team leadership, project prioritization, budget management, and logistics oversight. Candidates should have a strong production background, excellent communication, and project management skills. The position offers flexible working days, comprehensive benefits including private healthcare, and opportunities for growth. Join a dynamic team that values creativity and excellence.

Benefits

Flexible hybrid working policy

Private healthcare

26 days paid holiday

Cycle to work scheme

Social and cultural events

Learning and development opportunities

Buddy Programme for new employees

Qualifications

• A driven self-starter with a passion for creative excellence.
• Strong attention to detail.
• Production experience is essential.
• Ability to manage and brief agency partners effectively.
• Excellent project management and organizational skills.

Responsibilities

• Lead and manage a specialist team and freelance resources.
• Oversee budgeting and vendor management.
• Manage the catalogue intake process and logistics.
• Coordinate appointments and enhance client services.
• Develop centralized systems and processes for freelance teams.

Skills

Six Sigma

Lean

Management Experience

Process Improvement

Microsoft Outlook

Analysis Skills

Warehouse Management System

Operations Management

Kaizen

Leadership Experience

Supervising Experience

Retail Management

Job description

Producer

London Hybrid

This role is part of our eBay Inhouse team where you will be employed by DEPT but embedded within eBay.

JOB PURPOSE

This role sits in the eBay EU Planning and operations team.

KEY RESPONSIBILITIES

• Team leadership and resourcing
• Management of specialist team and freelance resource when required
• Oversee team charges on an ongoing basis ensuring visibility and accuracy managing invoicing processes and contracting when required
• Set objectives allocate tasks and balance workloads across projects
• Prioritisation of projects in relation to category priorities in partnership with relevant brand team lead
• Budget and vendor management
• Responsible for operating budget for the category including briefing budget requirements tracking reporting and any other documentation as needed by finance teams
• Serve as category's primary intermediary between the team and payment partner as needed by ops
• Operations
• Own the intake-to-catalogue pipeline : managing the process of photographing cataloguing barcoding and monitoring all products
• Own the day-to-day management in partnership with category team including scanning in and out all items packaging and sending items and managing returns as well as organising and booking couriers
• Appointments and client services
• Oversee the management of appointments and visits. Responsible for scheduling logistics and delivering an elevated experience
• Adhoc
• Build out centralised systems and processes for ways of working with freelance team
• Responsible for replenishment of items needed in studio space
• Partner with Richmond office team on any needs

WHAT WE ARE LOOKING FOR

• A driven self-starter mindset with a passion for creative excellence and high-quality execution
• Strong attention to detail
• Production experience
• Experience in working with agency partners confident in briefing managing & execution
• Exceptionally strong project management and organizational skills; able to juggle multiple workstreams and timelines
• Clear communicator who thrives in cross-functional setups and fast-paced environments
• Based in Richmond required in office 2-3 days a week.

WE OFFER

• A flexible hybrid working policy (2 days from the office depending on location).
• Pension free private healthcare mental health support and company sick pay scheme.
• 26 days paid holiday (plus UK Bank Holidays).
• Help getting you to work with a season ticket loan and cycle to work scheme.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks bringing the outside in with regular guest speakers and events.
• Learning and Development supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme : You will be paired with a Buddy to help you through your first weeks at DEPT.
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named Agency of the Year at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small local or global at DEPT youll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training development and certifications.
• Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE

We are pioneers at heart. What does that mean We are always looking forward thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency with a deep skillset in tech and marketing. Thats why we hire curious self-driven talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning that with people across 30 countries were big enough to provide you with the best tools global opportunities and benefits that help you thrive. While acting small by investing in you your growth your team and giving you the autonomy to solve our clients problems no matter where you are in the world.

DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY EQUITY & INCLUSION

At DEPT we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit develop nurture and retain talented individuals from diverse backgrounds with varying skills and perspectives.

Not sure you meet all qualifications Apply and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with to know more about our dedication to diversity equity and inclusion Check out our efforts here.

Required Experience: Manager

Key Skills: Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership Experience, Supervising Experience, Retail Management