Operations Manager

CIH International Housing Group; Greater London; On-site; GBP 47,000 - 63,000; Full time

Benefits offered by this job

34 days leave

Health cash plan

Matching pension contribution

Employee discounts

Family friendly policies

Job summary

CIH International Housing Group in London is seeking an experienced housing leader to shape service delivery across rented, supported living and leasehold homes. You will influence strategy, lead teams, and drive improvements with a customer focus.

The role requires managing complex budgets, building relationships with commissioners and partners, and coaching managers to high performance. Regular travel across North and West London and region-based community presence are expected.

Qualifications

• Level 4 Certificate in Housing or willingness to achieve within agreed timeframe.
• Experience leading and developing managers through change.
• Experience managing complex budgets and performance targets.
• Solid knowledge of compliance and regulatory requirements.
• Excellent communication and relationship-building with customers and teams.

Responsibilities

• Lead housing and supported managers to deliver high quality, customer centred services.
• Drive service improvement using data, insight, and strong operational grip.
• Manage budgets and performance across a varied portfolio of homes and services.
• Build trusted relationships with commissioners, partners, and internal teams.
• Coach and develop colleagues to create confident, high performing teams.

Skills

Communication skills

Budget management

People management

Compliance knowledge

Stakeholder relations

Education

Level 4 Certificate in Housing

Job description

About the role

Salary circa £55,000 per annum depending on skills and experience, plus 34 days leave, rising to 39, and 2 paid volunteering days each year.

Home, a place where you belong

You'll shape how services run and improve, not just oversee them. In this role, you'll influence service innovation, drive operational improvements, and lead teams delivering supported, rented, and leasehold homes. If you want a role where your decisions matter, your voice shapes strategy, and your leadership improves everyday lives, this is a chance to step up and make a real impact.

What you'll do

• Lead housing and supported managers to deliver high quality, customer centred services.
• Drive service improvement using data, insight, and strong operational grip.
• Manage budgets and performance across a varied portfolio of homes and services.
• Build trusted relationships with commissioners, partners, and internal teams.
• Coach and develop colleagues to create confident, high performing teams.

Why join us

You'll have the space to influence strategy and shape how services are delivered, while growing your leadership impact across a wide and varied portfolio. You'll work with experienced colleagues who value collaboration, learning, and doing the right thing for customers. With flexibility, trust, and real development opportunities, this is a role where you can stretch yourself and see the difference you make. Be part of one of the UK's Great Places to Work! Unfortunately, we can't offer a CoS for this role.

You have

• Level 4 Certificate in Housing or willing to achieve upon joining us within an agreed timeframe, supported by the organisation and strong experience managing housing, supported living, or customer services.
• You have led and developed managers and teams through change and challenge.
• You have confidence managing complex budgets and performance targets.
• You have solid knowledge of compliance and regulatory requirements.
• You have excellent communication skills and build relationships with ease. We are looking for an experienced housing professional who has the customer at the heart of what we do, is organised and loves working with different teams to resolve complex situations.

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• You will manage a portfolio of rented and home ownership properties across North and West London.
• The role will involve regular travel across your portfolio, as well as visits to other regional offices as required.
• You will be expected to live within the region and spend at least three days a week working in the community.
• You need an Enhanced with barring list DBS check (we pay)
• You need to be able to drive and have access to your own vehicle insured for business purposes

What's in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a "me day") and the option to buy 5 more each year
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• 800+ discounts on shops, holidays, days out, tech and more
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

Finally

For reasonable adjustments email [email protected].