Operations Manager

Ground Control; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

A prominent service company in Basingstoke seeks an Operations Manager to oversee multi-site operations and ensure client satisfaction. The role requires strong leadership, problem-solving skills, and the ability to foster client relationships. Experience in facilities management, logistics, or similar fields is essential. The company offers a competitive salary package, opportunities for career growth, and an inclusive work environment that values diversity and responsibility.

Benefits

Company vehicle

Private GP

Wellbeing support

Bonus scheme

Volunteering days

Recognition rewards

Qualifications

• Experience managing multi-site service delivery in service-led environments.
• A natural leader who sets standards and supports people.
• Strong problem-solving capabilities with good prioritization.
• Commercial awareness balancing quality and efficiency.
• Full UK driving licence is required.

Responsibilities

• Own and lead the performance of a portfolio of sites.
• Build strong client relationships to ensure satisfaction.
• Lead frontline teams and set clear performance expectations.
• Plan and organize work to meet safety standards.
• Identify opportunities for improvements and added value.
• Handle issues proactively to maintain high standards.

Skills

Six Sigma

Lean

Management Experience

Process Improvement

Microsoft Outlook

Analysis Skills

Warehouse Management System

Operations Management

Kaizen

Leadership Experience

Supervising Experience

Retail Management

Job description

Operations Manager

Location: Basingstoke
Salary: Competitive
Contract Type: Permanent 40 hours per week

A role with real ownership real responsibility and real impact.

If you’re the kind of person who likes running your own patch, being the one people rely on solving problems before they become issues and building strong relationships, you’ll feel right at home here. We’re looking for a Contract Manager with experience leading multi-site operations whether from facilities management, cleaning, retail, logistics, hospitality, housing, security, utilities, or another service‑driven environment.

This is a role where you set the standards, build the culture and your decisions shape the performance of your region. You’ll be trusted to lead with autonomy, supported when you need it and valued for the difference you make every day.

What you’ll do

You’ll take ownership of a portfolio of sites and lead the day‑to‑day delivery of services that keep clients happy and operations running smoothly.

• Own the performance of your region ensuring every site meets the standards and expectations you set
• Build strong long‑term client relationships becoming their trusted partner and go‑to problem solver
• Lead frontline teams and subcontractors setting clear expectations, giving direction and holding people accountable
• Plan, organise and prioritise work making sure schedules run smoothly, SLAs are met and safety is never compromised
• Spot opportunities for improvements and extra works adding value for clients and driving commercial performance
• Handle issues early and confidently using your judgement to keep standards high and customers satisfied
• Work closely with Regional Operations Directors, HSQE partners and central support teams while maintaining full ownership of your region’s success

This is a role where your leadership genuinely matters. The quality of your decisions shows up in real sites, real teams and real customer satisfaction.

What you’ll get

• Autonomy and trust to run your region without micromanagement
• Support from experienced Regional Operations Directors, HSQE partners and central admin teams
• A portfolio where your leadership has visible impact on performance, culture and client relationships
• Opportunities to grow your region, responsibilities and influence
• Hands‑on development through leadership projects, operational challenges and cross‑functional collaboration
• Industry‑specific training covering all aspects of Grounds Maintenance and Horticulture
• Competitive package including a company vehicle, private GP, wellbeing support, bonus scheme, volunteering days and recognition rewards

What we’re looking for

Experience managing multi‑site service delivery (FM, cleaning, retail, logistics, hospitality, security, housing, utilities or similar)

A natural leader who sets standards, supports people and follows through on commitments

Someone who enjoys building relationships, gaining trust and becoming the person clients rely on

A calm, practical problem solver who acts early, prioritises well and stays steady under pressure

Commercial awareness balancing quality, efficiency and added‑value opportunities

A strong sense of ownership, pride and responsibility for your region

A full UK driving licence

About Ground Control

Ground Control is a certified B Corporation committed to caring for the environment, our people and the communities we serve. Since 1973 we’ve delivered high‑quality services through strong relationships, responsible leadership and a genuine commitment to doing the right thing.

If you’re an Operations Manager from a service‑led background who thrives on ownership, accountability and making things run well, we’d love to hear from you.

Equal Opportunities Statement

At Ground Control we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success and we welcome applications from individuals of all backgrounds, experiences and perspectives.

We are proud to be an equal opportunities employer and do not discriminate based on sex, age, disability, gender identity, marital status, pregnancy, race, religion or belief, sexual orientation or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.

Key Skills
Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership Experience, Supervising Experience, Retail Management

Employment Type: Full Time
Experience: Years
Vacancy: 1