Operations Manager

Secure and Recruit Ltd; Coatbridge; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading fire and security systems company in Scotland is seeking an experienced Operations Manager to lead their install department. You will manage a team of engineers, ensuring compliance and high standards in service delivery. Ideal candidates will have a strong background in operations management, a focus on performance, and experience with client engagement. This role offers a competitive salary and the opportunity to make a significant impact within a growing business.

Benefits

Company car

28 days holiday

Qualifications

• Proven experience in operations management, preferably in the fire and security sector.
• Strong leadership skills with experience managing teams of engineers.
• Ability to drive performance and ensure compliance.

Responsibilities

• Lead, motivate and manage a team of 12-14 engineers.
• Oversee installs, scheduling, and service delivery operations.
• Ensure compliance and quality across both in-house teams and subcontractors.

Skills

Team leadership

Compliance

Performance management

Tools

Uptick software

Job description

Overview

Operations Manager - Fire & Security Systems

Salary: £50,000 - £60,000 DOE; Electric Company Car; 28 Days Holiday (including Bank Holidays)

Company Overview

Our client has been delivering fire and security systems for over 15 years, working with a wide range of commercial and public sector clients. Due to continued growth, they are now seeking a driven Operations Manager to strengthen their leadership team. The business has built a reputation for quality service, compliance, and long-term client partnerships, and this role offers the chance to make a tangible impact in a senior position.

Role Overview

As Operations Manager, you will be responsible for leading and developing the install department, with oversight of scheduling and elements of service delivery. Managing a team of 12-14 engineers, you will ensure compliance, drive performance, and maintain high standards across staff and subcontractors. This role will also involve direct client engagement, contract implementation, and financial responsibility to support wider business success.

Key Responsibilities

• Lead, motivate and manage a team of 12-14 engineers
• Oversee installs, scheduling, and service delivery operations
• Ensure compliance and quality across both in-house teams and subcontractors
• Manage KPIs, performance tracking, and reporting
• Take responsibility for Profit & Loss within your department
• Conduct secondary surveys and attend client meetings
• Support pricing, scheduling, and end-to-end job oversight
• Play a key role in BAFE and SSAIB audits
• Report directly to the Operations Director
• Utilise Uptick software to manage operations effectively

This is a brilliant opportunity for an experienced operations leader to join a supportive and forward-thinking business, take ownership of projects, and play a pivotal role in driving success.

At Secure & Recruit, we pride ourselves on offering a trustworthy and personalised recruitment experience. As experts in the Fire & Security sector, we partner with the industry's leading employers to bring you roles that align with your skills and aspirations. Your preferences will be fully discussed to ensure the best fit possible.

Keywords - Fire and Security Operations Manager, Fire and Security Engineering Manager, Fire and Security Install Manager