Operations Manager

MetroRod Ltd; Clyst Heath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK drainage service provider is seeking a Supervisor to oversee the engineering team and manage daily office operations. This role involves supporting team members, liaising with engineers, and collaborating on project plans. The ideal candidate will have proven office management experience and excellent communication skills. Responsibilities include managing office operations, processing quotations, and planning works. The position offers benefits like paid holidays and personal development opportunities, making it ideal for those with prior experience in reactive drainage who prefer an office setting.

Benefits

28 Days paid holidays

Pension

Personal development

Ongoing training in Health & Safety

Benefits scheme including discounts at various retailers

Qualifications

• Proven office management experience with capabilities in a busy office environment.
• Willingness to complete necessary safety-related courses like SSSTS and possibly SMSTS.
• Confident, positive character able to motivate the team.

Responsibilities

• Oversee daily management of the office.
• Support team members and liaise with engineers.
• Collaborate with teams to develop project plans and monitor progress.
• Process quotations and assist with vehicle repairs and maintenance.

Skills

Office management experience

Excellent communication skills

Ability to write detailed reports

Good understanding of Health and Safety

Team motivation

Job description

The role is a supervisory role overseeing the engineering team and the day to day running of the drainage business. You will be the "go to" person for any escalations, technical issues, project plans and larger scale works. The role requires someone with proven office management experience who is capable of organising and managing a very busy office. Full duties but not exclusive to:

Responsibilities

• Day-to-day management of the office
• Provide support to team members
• Liaising with Engineers
• Collaborate with cross-functional teams to develop project plans and timelines
• Monitor project progress and ensure adherence to deadlines
• Planning and scheduling works to be completed
• Processing quotations
• Assist the Branch manager with organising vehicle repairs and maintenance

Qualifications

• Previous office management experience
• Good understanding of Health and Safety
• Willingness to complete SSSTS course, and possibly SMSTS
• Ability to write detailed reports and documentation
• Excellent communication and interpersonal skills
• Confident and positive character, able to motivate a team
• Able to build lasting working relationships across the board – within the Franchise and wider business
• Role involves some on-call work (managing the phone some week days between 5 and 7pm and some weekends)
• Able to commute to EX2 area

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands. Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We've been clearing and unblocking drains for more than thirty years and we're proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we'll bring the same high standards of service to tackle your drain blockage. Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing. We are looking for an individual experienced in reactive drainage who can support with the day to day operations of the Franchise. This is perfect for anyone who is currently or has previously worked in domestic & commercial reactive drainage, who is looking for more of an office-based role.

Benefits

• 28 Days paid holidays
• Pension
• Personal development
• Ongoing Health & Safety and new skills training
• Benefits scheme including 4% off at Tesco, 8% off at ASOS, 8% off at Just Eat 10% off at Pizza Hut, 10% off at Green King and many more
• Company Pension
• 20 days holiday, plus bank holidays