Operations Manager

21c Museum Hotels; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading hotel brand in Birmingham is seeking an experienced Operations Manager to oversee hotel operations. This role involves managing front office, housekeeping, and food & beverage teams to ensure a high-quality guest experience. The ideal candidate should have over 2 years of hotel operations management experience, strong leadership skills, and commercial awareness. Join a company that values innovation and employee well-being, offering competitive benefits including discounted stays and meals.

Benefits

Staff discounts at hotels

30% off food and beverages

Complimentary staff meals

Qualifications

• 2+ years’ hotel operations management experience, preferably multi-department.
• Strong leadership and communication skills.
• Understanding of hotel P&L drivers.

Responsibilities

• Oversee daily hotel operations across all departments.
• Inspire and coach operational teams.
• Manage guest feedback and enhance satisfaction.
• Support productivity and revenue awareness.
• Ensure compliance with health and safety standards.

Skills

Leadership

Communication

Commercial Awareness

Guest Service

Flexibility

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.

Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS

Job Description

Join Us at Novotel Birmingham Centre as Operations Manager

Novotel Birmingham Centre is seeking an experienced and driven Operations Manager to support the General Manager in delivering outstanding guest experiences, strong commercial results, and high-performing teams. Located in the heart of Birmingham, our modern, full-service hotel features 148 contemporary bedrooms and 9 meeting and event rooms, welcoming a diverse mix of leisure, corporate, and group guests - making every day dynamic and rewarding.

About the Role

As Operations Manager, you will oversee daily hotel operations across Front Office, Housekeeping, Maintenance, and Food & Beverage, ensuring the smooth delivery of brand standards and operational excellence. You will lead department managers and frontline teams, drive service culture, and continuously improve guest satisfaction, efficiency, and profitability. This role is ideal for hospitality professionals with multi-department operational experience and a passion for leadership.

Key Responsibilities

• Lead day-to-day hotel operations to ensure seamless guest journeys and high service standards.

• Inspire, coach, and develop operational teams to reach performance and service goals.

• Manage guest feedback and implement action plans to enhance overall satisfaction.

• Support commercial performance through productivity, cost control, and revenue awareness.

• Ensure compliance with health, safety, licensing, and brand requirements.

• Act as Duty Manager when required and represent the hotel confidently in guest-facing situations.

Qualifications

About You

We are looking for a leader who thrives in fast-paced hospitality environments and enjoys driving both people and performance.

The ideal candidate will have:

• 2+ years’ hotel operations management experience (multi-department preferred)

• Strong leadership and communication skills

• Commercial awareness and understanding of hotel P&L drivers

• Passion for guest service and team development

• Ability to work flexibly to meet operational demand

Additional Information

Why Join Novotel UK?

As part of the Accor group, Novotel UK offers a comprehensive benefits package designed to support your well-being and professional growth: group.accor.com

• ALL Heartists® Program: Enjoy Staff, Family and friend discounted stays at Novotel and other Accor properties worldwide.

• Enjoy 30% off food and beverage at participating UK locations.

• Staff Meals: Enjoy complimentary meals during your shifts.

Join our team and be part of a company that values innovation, quality, and the well-being of its employees.