Operations Manager

NHS; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Eine aufregende Gelegenheit für einen Operations Manager, um in einer dynamischen Organisation zu arbeiten, die sich der Bereitstellung hochwertiger Patientenversorgung widmet. In dieser Rolle unterstützen Sie die Leitung bei der Bereitstellung von Notfall- und außerhalb der regulären Arbeitszeiten Dienstleistungen in Birmingham. Sie werden für die Überwachung der Serviceleistung, die Verwaltung des Personals und die Einhaltung der Gesundheitsvorschriften verantwortlich sein. Diese Position bietet die Möglichkeit, in einem flexiblen Arbeitsumfeld zu arbeiten und einen positiven Einfluss auf die Patientenversorgung zu haben. Wenn Sie eine Leidenschaft für den Gesundheitssektor haben und über starke Führungsqualitäten verfügen, ist dies die ideale Rolle für Sie.

Qualifications

• Erfahrung in der Führung und Verwaltung von Teams im Gesundheitswesen.
• Starke Fähigkeiten in der Kommunikation und Organisation sind erforderlich.

Responsibilities

• Sicherstellung der Servicekontinuität und Effizienz durch strukturierte Arbeitsmuster.
• Führung und Motivation des Teams zur Erreichung der Betriebsziele.

Skills

Kommunikationsfähigkeiten

Planungs- und Organisationsfähigkeiten

Daten- und Vertraulichkeitsschutz

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Projektmanagement

Tools

ADASTRA

Job description

Job Summary

An exciting opportunity has arisen for an Operations Manager to join the Operations Department at Badger to deliver a consistent and high-quality patient care service, ensuring a culture of patient safety and efficiency in meeting organisational objectives.

The role will support the Head of Operations in delivering Urgent and Out of Hours service provisions across Birmingham and Solihull, providing visible and accessible leadership and management to all non-clinical staff members within the Operations Department.

The successful candidate will oversee service performance, workforce management, financial planning, and compliance with healthcare regulations while maintaining visibility during both In and Out of Hours periods.

They will be responsible for building excellent working relationships with all staff members, team leaders, management and senior management to establish and deliver robust operational services.

Additionally, they will also be responsible for ensuring all performance and quality indicators are met across contracts with commissioners and representing core service performance at external meetings.

Main duties of the job

1. Additionally, they will also be responsible for ensuring all performance and quality indicators are met across contracts with commissioners and representing core service performance at external meetings.
2. The successful candidate will have strong communications skills, planning and organisational skills, the ability to work under pressure, be self-motivated with a high level of commitment, with a willingness to work flexibly as required.
3. They will have a great understanding of Data Protection and Confidentiality, Health & Safety ideally in a Healthcare environment.
4. Excellent knowledge of Microsoft Word, Excel, PowerPoint and Outlook is essential and a working knowledge of ADASTRA would be advantageous.
5. Experience of project management would be an advantage.
6. The post holder will also participate on the Senior Management Team on-call rota.

About Us

Badger Group is a social enterprise that works with key stakeholders including NHS Trusts, local authorities, local Councillors & MPs and GPs to deliver best patient care.

Details

Date posted: 21 April 2025

Pay scheme: Other

Salary: Depending on experience

Contract: Permanent

Working pattern: Full-time, Flexible working

Reference number: B0581-25-0002

Location

1-2 Bourne Road, Birmingham, B6 7RD

Job Responsibilities

Operational Leadership & Workforce Management

• Provide visible and accessible leadership, ensuring all staff understand their roles and responsibilities.
• Provide effective and visible leadership, direction, and motivation as required to ensure that operations meet planned targets, productivity standards, quality and risk requirements, and patient satisfaction goals. Identify and deliver mitigation plans as required.
• Work alongside Rota team to ensure sufficient rota, shift management and operational support across shifts, including days, evenings, nights, weekends, bank holidays (including Christmas and New Year).
• Ensure service continuity, efficiency, and staff satisfaction through structured work patterns.
• To ensure business continuity plans are in place for all operational services.