Marketing Operations Manager Remote - United Kingdom

Twilio; United Kingdom; Remote; GBP 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a detail-oriented Marketing Operations Manager to lead campaign initiatives. This remote role emphasizes strategic planning, execution, and optimization of marketing operations, ensuring alignment across diverse teams. With a focus on enhancing efficiency and leveraging insights, you will manage multiple projects in a dynamic environment. Join a vibrant team that values creativity and diversity, and make a significant impact on how businesses engage with their customers. If you are passionate about marketing and eager to drive results, this opportunity is perfect for you.

Benefits

Generous time-off

Parental leave

Wellness leave

Healthcare benefits

Retirement savings program

Qualifications

• 3-5 years of experience in campaign operations or project management.
• Strong competency in marketing automation tools and processes.

Responsibilities

• Collaborate with stakeholders to develop campaign strategies and timelines.
• Build, test, and execute marketing campaigns across various platforms.

Skills

Campaign Operations

Project Management

Marketing Automation

Communication Skills

Data Analysis

Education

Bachelor's Degree in Marketing

Bachelor's Degree in Business

Bachelor's Degree in Communications

Tools

Marketo

Jira

Airtable

Asana

Job description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to a remote-first work culture and a strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work truly rewarding. Your career at Twilio is in your hands.

About the job

We are seeking a detail-oriented and strategic Marketing Operations Manager to oversee the planning, execution, and optimization of campaign operations. Reporting to the Manager, Marketing Campaign Operations, this role will be the operational backbone of our campaign initiatives.

Responsibilities

• Collaborate with stakeholders to develop campaign strategies, timelines, and objectives
• Build, test, and execute marketing campaigns across various platforms
• Prioritize, track, and document campaign request updates via project management software (Jira)
• Optimize internal processes to improve efficiency and reduce bottlenecks
• Resolve roadblocks and issues as needed to meet campaign goals
• Identify and recommend improvements based on campaign performance insights

Qualifications

Twilio values diverse experiences in other industries and encourages all who meet the required qualifications to apply. While having “desired” qualifications is beneficial, we welcome applicants with alternative experiences or non-traditional career paths.

• Bachelor's degree in Marketing, Business, Communications, or a related field
• 3-5 years of experience in campaign operations, marketing operations, or project management
• Experience building automated and complex campaign programs from inception to completion (e.g., lead nurtures, customer lifecycle nurtures, audience segmentation, workflow automations)
• Strong competency in marketing automation (Marketo preferred)
• Proven ability to manage multiple projects simultaneously in a fast-paced environment
• Excellent written and verbal communication skills
• Relevant certifications such as Marketo Certified Expert
• Proficiency with project management tools (e.g., Jira, Airtable, Asana)

Location

This role is remote and based in the United Kingdom.

Travel

Occasional travel may be required for project or team in-person meetings.

About the role

We’re also hiring a Marketing Operations Specialist with similar responsibilities but a focus on building global marketing campaigns, from campaign assets to execution and analysis.

Responsibilities

• Build, test, and execute marketing campaigns across multiple platforms
• Use project management software to track and document requests
• Collaborate with marketing teams to ensure alignment and consistency
• Assist teams with campaign-related questions and issues
• Provide analysis and recommendations for campaign optimization

Qualifications

Similar to the Manager role, with 2+ years of experience, familiarity with campaign assets, and strong automation skills.

Benefits

We offer competitive pay, generous time-off, parental and wellness leave, healthcare, a retirement savings program, and more, varying by location.

Our culture

We solve problems, take initiative, and embrace new ideas. We support community involvement and value colleagues who embody our Twilio Magic values.

Equal opportunity

Twilio is proud to be an equal opportunity employer, committed to diversity and inclusion. We provide accommodations for applicants with disabilities. For assistance, contact [e-mail].