Office Operations Manager

Rider Levett Bucknall RLB; Birmingham; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Office Operations Manager to lead and manage office operations across the West Midlands and Southeast. This role emphasizes operational excellence and customer service, providing a unique opportunity to work on diverse projects in a dynamic environment. The ideal candidate will thrive in a collaborative culture that values inclusivity and personal development. With a focus on well-being and work-life balance, this position offers hybrid working arrangements and a competitive salary. Join a team that believes in making progress together and shaping the future of the built environment.

Benefits

Hybrid Working

Competitive Salary

Generous Holiday Entitlement

Gym Membership

Private Healthcare Insurance

Cycle to Work Scheme

Professional Membership Subscriptions

Season Ticket Loan

Continuous Learning Program

Charity Fundraising Activities

Qualifications

• Proven experience in a similar role with a focus on customer service.
• Strong ability to manage office operations and administration teams.

Responsibilities

• Oversee office operations and ensure administrative functions are efficient.
• Manage budgets, track expenditure, and approve invoices.
• Ensure compliance with health and safety regulations.

Skills

Customer Service Excellence

Team Management

Budget Management

Office Operations

Health & Safety Compliance

Education

Experience in Office Management

Job description

Department: Management and Admin

Location: Birmingham

Description

Title: Office Operations Manager.
Division: Business Services.
Location: Birmingham Office, Hybrid.
Reporting to: Head of Office Operations.

Why RLB?

At RLB, we live by four simple ideas: Truth, Trust, Together, Tomorrow. Four values that live at the heart of RLB. A place where People Make Progress.

We value your skills, talents and unique perspectives – we think they are priceless.

Bring them to RLB and you’ll be empowered to shape our future and your career in new and meaningful ways.

We’ll give you opportunities to work on some of the most ambitious and exciting projects currently being designed and developed in the built environment sector.

You’ll continue to learn and advance as everyone who works for us is provided with a tailored training programme. Our mentoring and reverse mentoring schemes will enable you to share your expertise while gaining fresh insights.

What makes RLB unique is our inclusive culture. As an independent, employee-owned business, teamwork and collaboration lies at the heart of everything we do. Hybrid and flexible working arrangements and family-friendly policies are just some of the ways we invest in employee wellbeing.

Join us and you will thrive personally as well as professionally.


Overview of role:

This is a key role based in Birmingham delivering operational and customer service excellence across the West Midlands and Southeast. The role will lead and manage office operations and office management in this region, including managing the wider administration team.

Key Responsibilities:

• Oversee office operations and ensure administrative functions are performed efficiently.
• Line management of senior administrators.
• Responsible for overseeing the running of offices within the region, including implementing all necessary policies.
• Travel required where necessary to oversee and manage the other sites, including Bristol, Cardiff and the Thames Valley offices.
• Management of Office Operations budgets, tracking expenditure and approving invoices.
• Managing finance administration for the region.
• Ensure the region maintains a high-level performance and completion rate with compliance matters and business-related targets, including successful completion of service reviews, time sheets, training, invoicing actions and audits.
• Work with other Operations and Office Managers across the business to ensure consistency and efficiency.
• Oversee and provide an excellent on-boarding experience for new starters.
• Oversee and organise office socials, events and work with D&I communities to implement initiatives.
• Oversee compliance, BSi, H&S and environmental audits, ensuring successful completion.
• Responsible for Office Health & Safety.
• Oversee maintenance, facilities, and environmental items, ensuring records are kept up to date.
• Work with IT to ensure the office equipment is in good order.
• Ensure the office environment is in line with our values and culture.

Person specification:

Experience:

The ideal candidate will demonstrate a positive proactive approach and will be committed to delivering internal and external customer service excellence.

• Previous experience in a similar role is preferable.
• A dynamic, collaborative team player adept at prioritisation and multitasking.
• Must always maintain a high level of discretion and confidentiality.

Behaviours:

• Recognised as a client focused, positive collaborator who shares knowledge freely and offers support to their peers and seniors. Recognised as a team player with a strong willingness to learn.
• Demonstrates a positive and proactive approach to the role, and will be committed to delivering customer service excellence, with good commercial results.
  
  

Employee Benefits

Our culture is built around enabling you to fulfil your potential, so you can look forward to benefits that include:

Hybrid Working - Working patterns to support your work-life balance. As well as competitive maternity and paternity packages.

Well-Rewarded - A competitive salary and generous holiday entitlement. As well as the opportunity to purchase up to five extra days.

Focus On Wellbeing - We offer a number of health and wellness options, including gym membership and cycle to work schemes.

Healthcare Packages - Private healthcare insurance and medical support, including dental insurance and eyecare vouchers.

Personal Development - A continuous learning and development programme, including established APC and in-house mentoring schemes.

Additional Benefits - We offer a wide range of benefits including a season ticket loan and professional membership subscriptions.

Exceptional Exposure - You’ll have the opportunity to work on diverse projects across different sectors and regions.

Social Responsibility - We hold team and social events as well as charity fundraising and volunteering activities.


Diversity, Equity & Inclusion Promise

We believe in building a diverse and inclusive environment where each person can be themselves, feel valued for their contribution and be challenged and supported to reach their full potential. We have a responsibility to support the communities in which we live and work, and that our workforce should reflect these communities and our clients. Our talent strategy should enable us to overcome bias in the construction industry by recruiting, retaining, developing, and promoting a diverse and inclusive workforce.

Find out more here: Diversity, Equity & Inclusion - RLB | Europe

If you require any reasonable adjustments to support you during any stage of the application or interview process, please contact our recruitment team at: [e-mail].