Operations Manager

Badger Health Group; Birmingham; On-site; GBP 40,000 - 70,000; Full time

Job summary

An exciting opportunity awaits for an Operations Manager to join a dedicated team focused on delivering high-quality patient care. This role involves overseeing service performance, workforce management, and compliance with healthcare regulations. As a leader, you will ensure that all performance indicators are met while fostering excellent relationships with staff and stakeholders. The position offers a chance to make a significant impact in a dynamic healthcare environment, where your leadership and operational skills will be crucial in driving service excellence. Join a forward-thinking organization committed to improving patient outcomes.

Qualifications

• Strong communication, planning, and organisational skills are essential.
• Experience in a healthcare environment is preferred.
• Leadership and management experience is advantageous.

Responsibilities

• Provide visible leadership and ensure staff understand their roles.
• Monitor performance and manage non-clinical staff effectively.
• Maintain relationships with external partners and stakeholders.

Skills

Communication Skills

Planning Skills

Organisational Skills

Leadership Skills

Data Protection Knowledge

Health & Safety Knowledge

Education

GCSE Maths and English

Degree or Level 5 Qualification

Level 4 in Leadership/Management

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

ADASTRA

Job description

Job Summary

An exciting opportunity has arisen for an Operations Manager to join the Operations Department at Badger to deliver a consistent and high-quality patient care service, ensuring a culture of patient safety and efficiency in meeting organisational objectives.

The role will support the Head of Operations in delivering Urgent and Out of Hours service provisions across Birmingham and Solihull, providing visible and accessible leadership and management to all non-clinical staff members within the Operations Department.

The successful candidate will oversee service performance, workforce management, financial planning, and compliance with healthcare regulations while maintaining visibility during both In and Out of Hours periods.

They will be responsible for building excellent working relationships with all staff members, team leaders, management, and senior management to establish and deliver robust operational services.

Additionally, they will be responsible for ensuring all performance and quality indicators are met across contracts with commissioners and representing core service performance at external meetings.

Main duties of the job

• Ensure all performance and quality indicators are met across contracts with commissioners and represent core service performance at external meetings.
• Have strong communication, planning, and organisational skills, work under pressure, be self-motivated, and willing to work flexibly.
• Understand Data Protection and Confidentiality, Health & Safety, ideally in a Healthcare environment.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook; knowledge of ADASTRA and project management is advantageous.
• Participate in the Senior Management Team on-call rota.

About Us

Badger Group is a social enterprise working with NHS Trusts, local authorities, Councillors & MPs, and GPs to deliver excellent patient care.

Job Details

Posted on: 21 April 2025

Salary: Depending on experience

Contract: Permanent

Working pattern: Full-time, Flexible working

Location: 1-2 Bourne Road, Birmingham, B6 7RD

Job Responsibilities

Operational Leadership & Workforce Management

• Provide visible leadership and ensure staff understand their roles.
• Lead and motivate to meet targets, standards, and patient satisfaction goals.
• Coordinate rota management across shifts.
• Ensure service continuity, efficiency, and staff satisfaction.
• Develop business continuity plans.

Performance & Quality Management

• Monitor contractual performance reporting.
• Manage non-clinical staff, ensuring staffing and budget adherence.
• Develop policies and ensure healthcare standards compliance.
• Support staff training and professional development.
• Facilitate effective team communication.
• Support service mobilisation and KPI delivery.

Service Improvement & Compliance

• Identify and resolve service issues.
• Implement improvement strategies.
• Plan for incidents and ensure governance compliance.
• Handle complaints and participate in on-call leadership.
• Ensure statutory and regulatory compliance, including CQC readiness.

Stakeholder Engagement & Communication

• Maintain relationships with external partners and stakeholders.
• Represent the organisation in meetings and reviews.
• Collaborate with NHS services, GPs, and social services.

Management of Staff

• Demonstrate compassionate leadership and interpersonal skills.
• Lead staff meetings, appraisals, and performance management.
• Adhere to HR policies and develop staff.
• Ensure policy compliance and staff development.

General Duties

• Maintain confidentiality per GDPR and Data Protection laws.
• Follow Health & Safety and infection control policies.
• Maintain accurate records and reports.
• Demonstrate flexibility to support service needs.

Person Specification

Qualifications (Essential)

• Minimum GCSE Maths and English grade A-C or equivalent.
• Degree or Level 5 qualification.
• Interest in professional development.

Desirable

• Level 4 or equivalent experience in Leadership/Management.

Additional Requirements

This post is subject to a DBS check under the Rehabilitation of Offenders Act 1974.