Operations Support Agent: Training, Growth & Evening/Night Premium

FedEx Express México; Maidstone; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Attractive compensation package

Training to get you started and on-the

on-the-job learning opportunities

Tuition Assistance Program

Employee Assistance Program for you &

Job summary

GBJ FedEx Express UK Transportation Limited is seeking a dedicated Operations Support Agent to join our UK team in Maidstone. The role focuses on ensuring urgent packages reach the right destination on time, handling customer calls, and coordinating with the operations network.

The position offers a 40-hour week, with shift patterns to be confirmed. Base pay is £14.44 per hour with premiums for evening and night hours, plus training and development opportunities within FedEx.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Customer service

Communication

Fast-paced environment

Time management

Job description

GBJ FedEx Express UK Transportation Limited is seeking a dedicated Operations Support Agent to join our UK team in Maidstone. The role focuses on ensuring urgent packages reach the right destination on time, handling customer calls, and coordinating with the operations network.

The position offers a 40-hour week, with shift patterns to be confirmed. Base pay is £14.44 per hour with premiums for evening and night hours, plus training and development opportunities within FedEx.