Operations Lead – Responsive Repairs (North East)

Sellick Partnership; Newcastle upon Tyne; Presencial; GBP 48.000 - 53.000; Jornada completa

Descripción de la vacante

Sellick Partnership in the North East is seeking an Operations Team Manager to lead a team of trade operatives delivering responsive repairs and to ensure urgent repairs are completed quickly, safely and with excellent customer service. You will drive performance, monitor progress against KPIs and customer satisfaction targets, and oversee complex maintenance issues.

The successful candidate will have experience managing repairs or property services teams, strong building maintenance knowledge,

Formación

• Previous experience managing repairs, maintenance or property services teams.
• Strong technical knowledge of building maintenance and responsive repairs.
• Passion for delivering excellent customer service.
• Excellent organisational and leadership skills.
• Ability to motivate teams, manage performance and drive continuous improvement.
• Full UK driving licence.

Responsabilidades

• Lead and manage a team of trade operatives delivering responsive repairs.
• Drive performance against service standards, KPIs, and customer satisfaction targets.
• Oversee urgent repairs and complex maintenance issues, ensuring timely resolutions.
• Monitor contractor and operative performance to deliver quality and value for money.
• Ensure compliance with health and safety legislation and company procedures.
• Build strong relationships with customers and stakeholders, providing excellent service throughout.

Conocimientos

Team leadership

Health & safety

Customer service

Performance management

Driving licence

Descripción del empleo

Sellick Partnership in the North East is seeking an Operations Team Manager to lead a team of trade operatives delivering responsive repairs and to ensure urgent repairs are completed quickly, safely and with excellent customer service. You will drive performance, monitor progress against KPIs and customer satisfaction targets, and oversee complex maintenance issues.

The successful candidate will have experience managing repairs or property services teams, strong building maintenance knowledge,