Repairs Supervisor

Trent & Dove Housing; East Staffordshire; On-site; GBP 36,000 - 48,000; Full time

Job summary

Trent & Dove Housing seeks a Repairs Supervisor to lead a customer-focused, value-for-money repairs service across occupied and vacant homes. Reporting to the Repairs Manager, you will supervise works, coordinate operatives and subcontractors, and ensure repairs are completed safely, on time and to the right standard.

You will motivate and develop the team, plan labour, visit sites, manage risks, monitor quality and maintain records using IT systems to drive performance.

Qualifications

• Proven ability to supervise responsive repairs, maintenance or similar operational service.
• Strong people-management skills with the ability to set expectations and address performance.
• Planning, problem-solving and customer-service skills.
• Understanding of quality standards, risk assessment and safe working practices.
• Ability to work collaboratively with colleagues, suppliers, subcontractors and customers.
• Full driving licence with access to a vehicle and appropriate insurance.
• Flexibility to attend occasional out-of-hours incidents and standby rota.

Responsibilities

• Lead, support and motivate a team of operatives, including performance management.
• Plan and schedule labour and resources to meet service targets.
• Visit sites, assess risks and oversee work through to completion.
• Monitor workmanship, resolve delays and drive continuous improvement.
• Champion health, safety and wellbeing across the service.
• Provide direction to subcontractors and manage costs and quality.
• Act as a key point of contact for customers and resolve complaints.
• Maintain accurate records and use IT systems for performance information.

Skills

People management

Planning

Problem solving

Customer service

Quality standards

Risk assessment

Safe working practices

Collaboration

Driving licence

Standby rota

Tools

IT systems

Job description

We are looking for a Repairs Supervisor to lead the effective delivery of a customer-focused, value-for-money responsive repairs service across occupied and vacant homes. Reporting to the Repairs Manager, you will supervise works in progress, coordinate trade operatives and subcontractors, and work closely with customers to make sure repairs are completed safely, on time and to the right standard.

What you’ll be doing

• Lead, support and motivate a team of operatives, including performance management, one-to-one meetings, training and development.
• Plan and schedule labour and resources so that service targets are met efficiently.
• Visit sites, assess risks and oversee work through to successful completion.
• Monitor workmanship, resolve delays and recalls, and drive continuous improvement.
• Champion health, safety and wellbeing across the service.
• Provide clear direction to subcontractors and control quality, timescales and costs.
• Act as a key point of contact for customers, providing advice and resolving complaints effectively.
• Maintain accurate records, audit trails and performance information, making full use of relevant IT systems.

What we’re looking for

Proven ability of supervising responsive repairs, maintenance or a comparable operational service.

• Confident people-management skills and the ability to set clear expectations and address performance issues.
• Strong planning, problem-solving and customer-service skills.
• A practical understanding of quality standards, risk assessment and safe working practices.
• The ability to work collaboratively with colleagues, suppliers, subcontractors and customers.
• A full driving licence, access to a vehicle and appropriate insurance.
• Flexibility to attend occasional out-of-hours incidents and, if required, participate in the emergency standby rota.