Responsive Repairs Team Lead - Social Housing

United Infrastructure Ltd; Hertford; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Company vehicle

Career development

Supportive team

Impactful work

Job summary

United Infrastructure Ltd in the Social Infrastructure Division is seeking a Repairs Supervisor to oversee day-to-day responsive repairs across social housing and public sector properties, ensuring safety, quality and on-time delivery while delivering excellent resident service.

You will lead a team of operatives and subcontractors, manage schedules, monitor SLAs and KPIs, conduct safety briefings and site visits, and work closely with planners and client representatives to sustain efficient

Qualifications

• Proven experience supervising repairs, maintenance, or construction teams.
• Experience in social housing, local authority, facilities management, or property maintenance environments.
• Strong knowledge of responsive repairs and planned maintenance delivery.

Responsibilities

• Manage and supervise a team of operatives delivering responsive repair works.
• Allocate and monitor daily work schedules to maximise productivity and customer satisfaction.
• Ensure repairs are completed within agreed service level agreements (SLAs) and KPIs.
• Carry out site visits, quality inspections, and post-completion checks.
• Monitor workmanship standards and provide coaching and support where required.
• Manage subcontractors, ensuring compliance with company and client standards.
• Act as a key point of contact for residents, resolving issues and complaints professionally and effectively.
• Ensure all health and safety policies, procedures, and statutory requirements are adhered to.
• Conduct toolbox talks, safety briefings, and performance reviews.
• Support the investigation and resolution of service failures and customer complaints.
• Monitor material usage and job costs to support efficient budget management.
• Maintain accurate records through the company's scheduling and compliance systems.
• Work closely with planners, schedulers, client representatives, and operational teams to ensure effective service delivery.
• Participate in out-of-hours escalation processes where required.

Skills

Leadership

Customer service

Health and safety

IT scheduling systems

Driving licence

Education

NVQ Level 3 or equivalent

SSSTS/SMSTS

IOSH Managing Safely

First Aid at Work

Job description

United Infrastructure Ltd in the Social Infrastructure Division is seeking a Repairs Supervisor to oversee day-to-day responsive repairs across social housing and public sector properties, ensuring safety, quality and on-time delivery while delivering excellent resident service.

You will lead a team of operatives and subcontractors, manage schedules, monitor SLAs and KPIs, conduct safety briefings and site visits, and work closely with planners and client representatives to sustain efficient