Operations Lead - ProExec

Lockton Companies; Peacehaven; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading insurance firm in the UK seeks an experienced insurance operations professional to support the Chief Operating Officer. You will manage operational KPIs, coordinate with processing teams, and enhance client onboarding plans. Candidates should have significant experience in insurance operations, an understanding of the insurance lifecycle, and strong communication skills. This role offers the opportunity to contribute to growth and operational improvements in a dynamic team environment.

Qualifications

• Proven experience in managing insurance operations.
• Strong understanding of the end-to-end insurance lifecycle.
• Excellent stakeholder management and communication skills.

Responsibilities

• Managing operational KPIs and KPI reporting.
• Attending to IBA credit control and query management.
• Leading in creating client onboarding plans.

Skills

Insurance operations management

Stakeholder management

Data analysis

Problem-solving

Job description

An excellent opportunity has arisen for an experienced insurance operations professional to join our Specialty business unit, leading day to day commercial operations for our Professional and Executive Risk (ProExec) team.

Lockton ProExec offers clients strategic partnership that understand their business needs, actively manages risks, and empowers clients to foresee challenges and seize opportunities. We deliver tailored coverage for clients’ professional, executive, financial and cyber risks.

Role Purpose

Support the Chief Operating Officer in delivering the operational strategy for the ProExec division, maximising efficiencies, contributing to the division growth agenda through, and supporting the implementation of changes and improvements.

Key Responsibilities

• Managing operational KPIs and KPI reporting (debiting performance, contract certainty, cover performance, DCS)
• Managing the relationship with processing teams (TSG) – ensuring effective handover, minimising rejections
• Attending to IBA credit control and bad debt meetings, escalation point for issues and query management
• Being the first point of call for broking teams escalating issues with service
• Leading in creating client onboarding plans for their areas
• Managing contract wordings clauses and London market requirements – use of artificial contract builder by broking teams
• Leading on Insurance Premium Tax issues
• Completing exception reporting – including not renewed, PPW and NOC oversight
• Dealing with account opening issues and sign off
• Dealing with premium finance

Candidate Profile

• Proven experience in managing insurance operations
• Strong understanding of the end-to-end insurance lifecycle (placement, binding, invoicing, premium processing, claims interface)
• Excellent stakeholder management and communication skills — able to collaborate effectively across broking, finance, and operations teams
• Demonstrated ability to analyse performance data and produce meaningful operational reports
• Proven problem-solving skills with the ability to identify process inefficiencies and implement improvements
• Detailed knowledge of regulatory and compliance requirements relevant to insurance operations (FCA, Lloyd’s, GDPR)