Operations Lead, Community Advice Services

Citizens Advice Ltd; Walsall; On-site; GBP 32,000 - 39,000; Part time

Job summary

Citizens Advice Sandwell & Walsall are looking for an Operations Manager to join our team on a fixed-term contract ending 31 August 2027. This is an exciting opportunity to lead and inspire teams, ensuring the delivery of high-quality advice services.

You’ll provide effective operational leadership across Sandwell and Walsall, monitor performance, support staff development, and help drive service improvements.

Responsibilities

• Lead and inspire teams to deliver high-quality advice services.
• Monitor performance and ensure services are delivered to the highest standards.
• Support staff development and drive service improvements.
• Lead meetings, produce reports and coordinate across the organisation.

Job description

Citizens Advice Sandwell & Walsall are looking for an Operations Manager to join our team on a fixed-term contract ending 31 August 2027. This is an exciting opportunity to lead and inspire teams, ensuring the delivery of high-quality advice services.

You’ll provide effective operational leadership across Sandwell and Walsall, monitor performance, support staff development, and help drive service improvements.