Digital Operations & Central Services Lead

Citizens Advice Ltd; Lampeter; On-site; GBP 40,000 - 50,000; Full time

Job summary

Citizens Advice Ltd in Wales seeks a proactive Central Services Manager to lead essential systems, processes and resources across the charity. You will work closely with the CEO and Head of Client Services, line-manage the Administration Coordinator, and ensure reliable operations to deliver high-quality services in a regulated environment.

As a digitally confident administrator, you will design and run robust operating systems, support staff wellbeing, and manage resources that keep advisers,

Qualifications

• Experience in operations and process improvement.
• Strong digital literacy and systems thinking.
• Line management and stakeholder collaboration.

Responsibilities

• Oversee multi-channel client services infrastructure including digital and telephone systems.
• Manage Administration Coordinator and coordinate HR, finance and premises resources.
• Develop and maintain efficient operating systems and processes to support staff and regulators.

Job description

Citizens Advice Ltd in Wales seeks a proactive Central Services Manager to lead essential systems, processes and resources across the charity. You will work closely with the CEO and Head of Client Services, line-manage the Administration Coordinator, and ensure reliable operations to deliver high-quality services in a regulated environment.

As a digitally confident administrator, you will design and run robust operating systems, support staff wellbeing, and manage resources that keep advisers,