Advice Service Manager — Lead Teams & Quality Service

Citizens Advice BANES; Nottingham; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Pension contribution

Job summary

Citizens Advice Nottinghamshire Central and South is seeking an advice service manager based in Nottingham to lead and support staff and volunteers delivering impactful projects. The role includes occasional travel across districts, ensuring high-quality services and continuous development.

The successful candidate will join a forward-thinking management team and travel as needed to supervisory meetings. The role emphasizes team leadership, quality control, and proactive service development,

Qualifications

• At least 2 years of management/supervisory experience.
• Experience using a variety of IT packages in the workplace.
• Ability to plan, prioritise and manage workload in a pressured environment.
• Proven ability to supervise and monitor work to agreed quality standards and to maintain casework systems and procedures.
• Ability to work positively in a team environment.

Responsibilities

• Lead and support staff and volunteers delivering a range of projects.
• Maintain high-quality standards and support development of services.
• Based in the Nottingham office with occasional travel.
• Provide supervisory cover and participate in meetings across the districts.

Skills

Management

IT skills

Workload planning

Quality standards

Teamwork

Job description

Citizens Advice Nottinghamshire Central and South is seeking an advice service manager based in Nottingham to lead and support staff and volunteers delivering impactful projects. The role includes occasional travel across districts, ensuring high-quality services and continuous development.

The successful candidate will join a forward-thinking management team and travel as needed to supervisory meetings. The role emphasizes team leadership, quality control, and proactive service development,