Operations Manager

Citizens Advice Ltd; Walsall; On-site; GBP 32,000 - 39,000; Part time

Job summary

Citizens Advice Sandwell & Walsall are looking for an Operations Manager to join our team on a fixed-term contract ending 31 August 2027. This is an exciting opportunity to lead and inspire teams, ensuring the delivery of high-quality advice services.

You’ll provide effective operational leadership across Sandwell and Walsall, monitor performance, support staff development, and help drive service improvements.

Responsibilities

• Lead and inspire teams to deliver high-quality advice services.
• Monitor performance and ensure services are delivered to the highest standards.
• Support staff development and drive service improvements.
• Lead meetings, produce reports and coordinate across the organisation.

Job description

Job summary

Salary 35,399

Location Sandwell and Walsall

Workplace Office based

Contract Fixed term contract, until 31 August 2027

Interviews will take place on 22 October 2026.

About the role

Citizens Advice Sandwell & Walsall are looking for an Operations Managers to join our team on a fixed-term contract with the potential to become permanent, subject to the availability of ongoing funding and business requirements. This is an exciting opportunity to lead and inspire teams, ensuring the delivery of high-quality advice services while driving performance, supporting staff development and achieving positive outcomes for our communities.

Working across Sandwell and Walsall, you’ll provide effective operational leadership, motivate and develop teams, monitor performance and ensure services are delivered consistently to the highest standards. You’ll also work closely with colleagues across the organisation to support service improvements, lead meetings, produce reports and help deliver an effective, responsive and client-focused service.

Applicants must have the right to work in the UK. Proof of eligibility will be required before employment begins.

If you need any adjustments or assistance with the application process we are happy to help just email us at [e-mail]

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