Advice Service Manager: Lead Teams & Quality Support

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Nottingham; On-site; GBP 23,000 - 36,000; Full time

Job summary

Citizens Advice Nottinghamshire Central and South is seeking an Advice Service Manager to lead and support staff and volunteers delivering a range of projects. You will maintain high-quality standards and drive the ongoing development of our services from the Nottingham office.

The role involves occasional travel across the CANCAS districts for supervisory cover and meetings, with 30 hours per week on a permanent basis.

Qualifications

• At least 2 years of management or supervisory experience.
• Experience using a variety of IT packages in the workplace.
• Ability to plan, prioritise and manage workload under pressure.
• Proven ability to supervise and maintain casework systems and procedures.
• Ability to work positively in a team environment.

Responsibilities

• Lead and support staff and volunteers delivering a range of projects.
• Maintain high-quality standards and support the development of services.
• Based in the Nottingham office with occasional travel across the CANCAS districts for supervisory cover and meetings.

Skills

Management experience

IT skills

Workload planning

Team supervision

Quality standards

Tools

Microsoft Office

Job description

Citizens Advice Nottinghamshire Central and South is seeking an Advice Service Manager to lead and support staff and volunteers delivering a range of projects. You will maintain high-quality standards and drive the ongoing development of our services from the Nottingham office.

The role involves occasional travel across the CANCAS districts for supervisory cover and meetings, with 30 hours per week on a permanent basis.