Community Navigator

Citizens Advice Sandwell & Walsall; West Midlands; On-site; GBP 21,000 - 27,000; Full time

Job summary

Citizens Advice Sandwell & Walsall (CASW) is seeking Community Navigators to provide person-centred, non-clinical support to people affected by gaming and gambling-related harms. The role involves collaborating with treatment providers and local organisations to address wider issues such as debt, housing, benefits and wellbeing.

You will manage your own caseload, maintain records, and help clients set realistic goals, linking them to specialist services.

Qualifications

• Experience of supporting vulnerable people or working in a community, advice, health or voluntary sector setting.
• Ability to build trusted relationships and support clients to set goals.
• Experience in managing a caseload and maintaining records.

Responsibilities

• Provide person-centred, non-clinical support to people affected by gaming and gambling-related harms.
• Build trusted relationships with clients and support them to take positive steps towards independence and wellbeing.
• Connect people with our specialist advice services and work with partner organisations.
• Manage own caseload and maintain accurate case records.
• Contribute to community engagement and awareness activities.

Skills

Empathy

Approachability

Experience with vulnerable people

Job description

Citizens Advice Sandwell & Walsall (CASW) is a local charity providing free, confidential and independent advice and support to people across Sandwell and Walsall. We help people understand their rights, resolve problems and make informed decisions across areas such as benefits, debt, housing, employment and consumer issues. As The People’s Champion, our aim is to provide advice and support that empowers our communities to thrive across Sandwell and Walsall. Our work is underpinned by our ROOTS values – Trust, Inclusive, Respectful, Empowering and Evolving – which shape how we support our clients, our communities and each other.

About the Role

This is a fixed-term contract to 31st December 2027 with the potential to become permanent, subject to the availability of ongoing funding and business requirements.

We’re looking for Community Navigators to join Citizens Advice Sandwell & Walsall and provide person-centred, non-clinical support to people affected by gaming and gambling-related harms.

This is a varied and rewarding role where you’ll work alongside specialist treatment providers and other local organisations, helping people address the wider issues that can affect their lives – from debt and financial hardship to housing, employment, benefits, relationships and wellbeing.

You’ll build trusted relationships with clients, understand their individual circumstances, agree realistic goals and support them to take positive steps towards greater independence and wellbeing.

As part of Citizens Advice Sandwell & Walsall, you’ll also be able to connect people with our specialist advice services, ensuring they receive holistic support tailored to their individual needs.

You’ll manage your own caseload, maintain accurate case records, work closely with partner organisations and contribute to community engagement and awareness activities.

If you are someone who is empathetic, approachable and committed to empowering people, with experience of supporting vulnerable people or working in a community, advice, health or voluntary sector setting, we’d love to hear from you.

For further details please refer to the job pack on our website at https://citizensadvicesandwell-walsall.org/jobs/

Equal Opportunity Statement

We're committed to creating a workplace where everyone feels respected, valued and supported. Our inclusive policies help colleagues through different stages of life and reflect our commitment to equality, diversity and inclusion.