Operations Executive(Cleaning Industry)

OAKTREE CONSULTING; Penarth; On-site; GBP 30,000 - 45,000; Full time

Job summary

OAKTREE CONSULTING is looking for an Operations Manager in Penarth to oversee cleaning staff, conduct interviews, and manage schedules. The ideal candidate will have 2-5 years of operations experience and strong interpersonal skills.

This role involves collaborating with the Sales team for tenders and handling client site visits to secure engagements. Strong communication and independent management capabilities are essential for success.

Qualifications

• 2 - 5 years of operations experience required.
• Strong interpersonal and communication skills needed.
• Ability to work independently and manage multiple priorities is essential.

Responsibilities

• Conduct hiring and interviews for cleaning staff.
• Plan and manage cleaner schedules for optimal coverage.
• Assign and oversee cleaning jobs for the team.
• Attend client site visits to present services.
• Manage performance issues and offboard underperforming staff.
• Resolve escalated client concerns.
• Collaborate with the Sales team for large tenders and quotations.
• Ensure sufficient manpower for cleaning contracts.
• Work closely with the Department Head to improve processes.

Skills

Operations Experience

Interpersonal Skills

Communication Skills

Independent Work

Multi-tasking

Job description

Job Description

• Conduct hiring and interviews for cleaning staff from internally generated leads
• Plan and manage cleaner schedules to ensure optimal coverage
• Assign and oversee cleaning jobs for the team
• Attend client site visits and present services to secure engagements
• Manage performance issues, including handling difficult cases and offboarding underperforming or unreliable staff
• Resolve escalated client concerns referred by Customer Service
• Collaborate with the Sales team to provide operational input for large tenders and quotations
• Ensure sufficient manpower to fulfill all cleaning contracts within the assigned sector
• Work closely with the Department Head to improve processes and support business growth

Requirements

• 2 - 5 Years Operations Experience
• Strong interpersonal and communication skills
• Ability to work independently and manage multiple priorities