Operations Manager

Bridge Recruitment; Greater London; On-site; GBP 45,000 - 47,000; Full time

Benefits offered by this job

Company Car

Car Allowance

Job summary

Bridge Recruitment is seeking an experienced Operations Manager to oversee a portfolio of commercial cleaning contracts across London. You will lead site teams, drive performance and maintain excellent client relationships while managing budgets and ensuring high service standards.

London-based role with a competitive salary £45,000–£47,000 plus a Company Car or Car Allowance. Full-time, permanent position with opportunities to develop and contribute to service improvements.

Qualifications

• Proven experience in Operations Manager or multi-site role within the commercial cleaning industry.
• Experience managing a portfolio of cleaning contracts across locations.
• Strong leadership skills with ability to motivate, coach and develop operational teams.
• Excellent client relationship management and communication skills.
• Sound commercial awareness including labour budgets, costs and contract profitability.
• Proactive, organized and solutions-focused approach to operational challenges.
• Strong understanding of cleaning standards, health and safety and COSHH regulations.
• Experience with contract mobilisations, service improvements and client retention.
• Ability to work independently and manage competing demands.

Responsibilities

• Oversee the successful delivery of multiple commercial cleaning contracts across London, ensuring consistently high standards.
• Lead, motivate and develop site-based cleaning teams and supervisors, promoting a positive and accountable working culture.
• Build strong relationships with clients, conducting regular reviews and proactively managing service expectations.
• Monitor operational performance through site visits, quality audits, and client feedback, implementing improvements where necessary.
• Manage contract budgets, labour costs, staffing levels, consumables, and resources to achieve commercial targets.
• Ensure compliance with health and safety legislation, COSHH requirements and company procedures.
• Identify opportunities for additional services, contract growth, and operational efficiencies.
• Support new contract mobilisations, retenders and service transitions, ensuring seamless implementation.
• Resolve operational challenges effectively, focusing on sustainable solutions and continuous improvement.
• Support environmental and sustainability initiatives across the contract portfolio.

Job description

Salary:

£45,000-£47,000 plus Company Car or Car Allowance

Job Status:

Full-Time, Permanent

Location:

London and surrounding Counties

Vacancy Reference:

VR/05486

Role Description:

We are recruiting on behalf of a well-established and highly respected commercial cleaning specialist with over 30 years of experience delivering high-quality cleaning services across London.

Our client has built an excellent reputation for providing premium cleaning solutions to a diverse portfolio of prestigious clients, including corporate offices, educational establishments, specialist facilities, and public buildings. With a strong focus on people, innovation, service excellence and sustainability, the business prides itself on investing in its employees, embracing new technology and maintaining long-term client relationships.

As a forward-thinking organisation committed to ethical and sustainable business practices, our client offers a supportive working environment where operational excellence, employee development and continuous improvement are genuinely valued.

The Role:

An exciting opportunity has arisen for an experienced Operations Manager to take responsibility for a portfolio of commercial cleaning contracts across London.

Reporting to the Divisional Director, you will be responsible for driving operational performance, maintaining excellent client relationships, developing high-performing teams, and ensuring contracts are delivered to the highest standards.

This role requires a confident, commercially aware, and proactive leader who can balance client expectations, employee engagement and financial performance while identifying opportunities to improve services and support business growth.

Key Responsibilities:

• Oversee the successful delivery of multiple commercial cleaning contracts across London, ensuring consistently high standards.
• Lead, motivate and develop site-based cleaning teams and supervisors, promoting a positive and accountable working culture.
• Build strong relationships with clients, conducting regular reviews and proactively managing service expectations.
• Monitor operational performance through site visits, quality audits, and client feedback, implementing improvements where necessary.
• Manage contract budgets, labour costs, staffing levels, consumables, and resources to achieve commercial targets.
• Ensure compliance with health and safety legislation, COSHH requirements and company procedures.
• Identify opportunities for additional services, contract growth, and operational efficiencies.
• Support new contract mobilisations, retenders and service transitions, ensuring seamless implementation.
• Resolve operational challenges effectively, focusing on sustainable solutions and continuous improvement.
• Support environmental and sustainability initiatives across the contract portfolio.

About You:

They are looking for an experienced Operations Manager who is passionate about delivering exceptional service and developing successful teams.

The ideal candidate will have:

• Proven experience in an Operations Manager, Area Manager, or similar multi-site role within the commercial cleaning industry.
• Experience managing a portfolio of cleaning contracts across multiple locations.
• Strong leadership skills with the ability to motivate, coach and develop operational teams.
• Excellent client relationship management and communication skills.
• Sound commercial awareness, including managing labour budgets, operational costs, and contract profitability.
• A proactive, organised and solutions-focused approach to operational challenges.
• A strong understanding of cleaning standards, health, and safety and COSHH regulations.
• Experience with contract mobilisations, service improvements, and client retention.
• The ability to work independently, prioritise effectively and manage competing demands.