Cleaning Operative

Bidvest Noonan Group; Oxford; On-site; GBP 45,000 - 70,000; Full time

Job summary

Bidvest Noonan Group in the United Kingdom seeks an experienced Operations Lead to direct and support the cleaning and soft FM operations across multiple sites. You will drive service excellence, client satisfaction and continuous improvement while meeting financial targets.

You will mentor teams, ensure KPI delivery, maintain health and safety standards, and develop strategic client partnerships. The role requires hands-on leadership, effective communication, and adherence to industry standards.

Responsibilities

• Lead the operations of the team to deliver operational and financial targets.
• Maintain regular engagement with key client contacts and develop strategic partnerships.
• Ensure delivery of client KPIs and health and safety commitments.
• Train, develop and manage team performance, welfare and discipline.
• Ensure contract documentation is up to date and compliant.
• Lead client meetings and coordinate with management.
• Quote for new services and ad-hoc works; ensure best value.
• Ensure resources, materials and equipment are available on site.

Skills

Communication skills

Job description

Reporting to the Director of Operations, the role holder will lead, support and guide their team in the on-going operation and development of our cleaning and soft FM operations across a portfolio of sites.

The scope of the role is to ensure that exceptional service levels, client satisfaction, continuous improvement and innovation are provided to our customer, alongside the attainment of profit and growth targets including the adherence/maintenance to all relevant financial budgets/limits set and applied by the business.

Role and Responsibilities:

• Responsible for the operations of the team and for the delivery of the overall operational & financial targets.
• To proactively maintain regular engagement with key client contacts in line with client expectations. Development of strategic partnerships with these stakeholders.
• Consistently ensure the delivery of client KPI's.
• Development and implementation of a well-defined Communication and Engagement model, in order to ensure all teams, understand and deliver performance standards, they are engaged at work and with their colleagues
• Ability to demonstrate and articulate achievement of results e.g. health and safety, new innovation, business improvements, cost savings and revenue generation
• Work in conjunction with the Director of Operations to ensure that regular formal and informal meetings are conducted with clients to identify issues or areas of opportunity or concern and to work closely with the wider management team.
• Responsible for training & development, performance, motivation, safety, welfare, and discipline of team members
• Ensure compliance by maintaining all contract documentation up to date.
• Lead weekly, monthly and quarterly meetings with the client.
• Train, induct and supervise the work of the team.
• Hand's on and prepared to help, guide and support operatives to achieve required service levels.
• Endorse new Company initiatives and ensure they are implemented on site. Ensure the business is fully compliant with Industry Standards, relevant employment legislation, ISO and Company procedures & policies
• To select, recruit and vet employees in alignment with Company and Client policies, terms and conditions, and be accountable for their induction and ongoing training and development.
• To ensure compliance with all company's HR policies and procedures by strictly adhering to and acting upon within authority, and that no action is initiated unless authorised by your line Managers or HR.
• To actively encourage and promote team spirit and development.
• To ensure monthly payroll figures are accurate and that all relative documentation is prepared in line with appropriate deadlines and budget controls including accurate and proper management of the relevant T&A system[s].
• To ensure that all additional project work is commenced, progressed and concluded to the satisfaction of the client.
• To ensure that all necessary resources, materials and machines are available and on site and maintained to contract specification.
• To quote for new services and ad-hoc works.
• Benchmark services and ensure best value for money.
• To be accountable for the implementation and adherence to all Company Health and Safety policies, procedures and instructions and to confirm their effectiveness through planned Health & Safety audits and regular reviews.
• To comply with the Company accident reporting procedure and assist promptly and accurately in the completion of all relevant documentation
• Any other duties commensurate with the grade and as required by the nature of the role.

Requirements:

• Do you have previous experience?
• Do you have good communication skills?

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