Cleaning Operations Director

OCS Group; Metchley; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Award-winning employer

Digital learning resources

Flexible pay with Wagestream

Job summary

OCS Group is seeking a senior cleaning operations leader to provide specialist guidance across the portfolio and drive consistent service quality. You will develop capability, support mobilisations and bid inputs, and promote safety and continuous improvement across multiple sites.

You will coach Cleaning Managers, lead a high‑performing network, and collaborate with clients and stakeholders to improve productivity and profitability while ensuring compliance with industry standards.

Qualifications

• Significant cleaning operations experience, FM sector preferred.
• Knowledge of BICSc standards and compliance requirements.
• Ability to lead multi-site teams and drive performance improvements.

Responsibilities

• Provide specialist cleaning leadership to account teams across OCS.
• Drive consistent standards, efficiency, and service quality.
• Develop SOPs, auditing frameworks and performance metrics.
• Support mobilisations, reviews and service improvement initiatives.
• Conduct site assessments, audits and identify productivity gains.
• Coach Cleaning Managers and develop the cleaning network.

Skills

Cleaning operations leadership

Stakeholder engagement

Operational compliance

Auditing & performance metrics

Contract mobilisation support

People development & coaching

Commercial awareness

Change management

Risk & safety management

IT literacy (MS Office, Excel)

Education

BICSc knowledge/certification

Tools

Microsoft Office

Excel

Job description

OCS Group is seeking a senior cleaning operations leader to provide specialist guidance across the portfolio and drive consistent service quality. You will develop capability, support mobilisations and bid inputs, and promote safety and continuous improvement across multiple sites.

You will coach Cleaning Managers, lead a high‑performing network, and collaborate with clients and stakeholders to improve productivity and profitability while ensuring compliance with industry standards.